Payroll Service Rep I - ASO

ADP Tolleson, AZ 2019-01-10

ADP is hiring a Payroll Service Representative. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.


  • Provide proactive and ongoing support to clients on the MyResource portal clients (via email and telephone).
  • Support assigned clients to ensure accurate data input (for new hires, terminations, deductions, garnnishments, maintenance changes, etc) and timely submission/processing of payrolls.
  • Understand tax concepts (taxable wages, pre tax deductions, taxes etc), tax setup, tax reports and tax tracers; Research/resolve client issues relating to Payroll and Tax.
  • Manage tax tracersfor clients(receive and submit to San Dimas; track progress; interpret and explain tracer response letters; take appropriate steps to resolve client and region action items).
  • Understand how myResource interfaces with other ADP products (401k, PBP, ezlm, FSA); Work with other business units to ensure proper setup and resolve integration issues
  • Provide support to internal associates (fellow PSRs, HRBPs) to enable Resource to provide TotalService to clients
  • Continually maintain/upgrade knowledge of Payroll concepts, Statutory Changes and ADP Systems (MyResource, Enterprise, AutoPay, Netsecure, FTS, TOPS) by attending assigned training classes and leveraging KMS
  • Adhere to region policies with reference to Clarify usage, retention triggers, daily and weekly checklists of actions


  • 1 year of directly related experience
  • High School Diploma or GED Equivalent

Preference will be given to candidates who have the following:

  • Some College Work
  • Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form
  • Ability to manage time and priorities client issues as required
  • Microsoft Office Suite including Excel, Word, etc.
  • Technical knowledge of internet use

Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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