Ancora Education is looking for a Financial Services Officer to work in their call center. The Centralized Financial Services Officer assists in the collection of documentation for financial aid applications along with answering questions via inbound/outbound calls and emails for both new and continuing students regarding their funding. Reporting into the Director of Centralized Packaging, the Centralized Financial Services Officer is responsible for the submission of completed Financial Aid files for review and approval. In addition, the Centralized Financial Services Officer is available to assist and support Campuses directly with questions in the event clarification is needed for students.
I. Provides Impeccable Customer Service & Administrative Support
Answers student inquiries via all forms of communication (i.e. email, inbound and outbound calls, etc.) encompassing a multitude of areas such as; Title IV funding, campus-based aid, VA funding, verification, payment plans, state grants, and other financial aid questions.
Ensures any documentation received is notated in CampusVue and scanned into ImageNow.
Prepares and maintains student financial aid files.
Ensures accuracy of student financial aid documents.
Verifies student eligibility for Title IV funding.
Ensure timely submission of students financial aid file upon completion of required documentation.
Ensure students understanding of the responsibilities and obligations tied to Student Loan Repayment.
Assist students in the completion of the Master Promissory Note and Entrance Counseling.
II. Reporting and Student File Analysis
Analyzes outstanding submission reports (e.g., Daily Submission Report, Outstanding Repack Report, High Balance Report, Potential Graduate Report etc.) on a weekly basis to keep student files current and properly maintained.
Reviews problematic student accounts with Centralized Packaging Team Lead/ Director of Centralized Packaging to determine the best course of action for resolution.
Maintains and reconciles State Grant bank accounts as needed to ensure records of account balances remain accurate.
Contacts students with outstanding missing documents and takes necessary action(s) needed to submit student file. Issues financial clearances at key points in the student lifecycle (e.g., registration, class starts, graduation, etc.) to ensure only students who are in good standing are granted access to continue.
Makes recommendations for those students not qualifying for financial clearance
III. Student Engagement
Review FAFSA process and answers student questions as needed.
Upon completion of the FAFSA provided the student with an overview of the Financial Aid process and potential requirements by the student regarding document submission.
Review cost of attendance and tentative financial aid awards with the student; this process includes reviewing monthly payment arrangements if applicable.
Schedule follow-up appointments with students to complete the packaging process, answer student inquiries and provides copies of financial paperwork to students.
Accesses NSLDS to review prior loan/grant funding information and stores electronic copy within students file. Process Parent-Plus-Credit-Check.
Completes all necessary verification items if the student was selected.
Completed packaging in for enrolled students once a validated ISIR is on file
IV. Support Ground Campus Staff
Ensure accuracy of notes within Campus Vue to ensure needed documents from the student are known by Campus Admissions and Finance Staff.
Minimum: ⁻ High School Diploma or equivalent ⁻ 1 year experience in accounting, banking, customer service
Preferred: ⁻ Bachelor s Degree ⁻ 3 years of experience in finance or similar field in a post-secondary institution ⁻ 1 year experience using CampusVue
Knowledge, Skills, and Abilities:
Customer service oriented
Proficiency in Microsoft Office programs
Critical thinker with effective problem-solving skills
Excellent analytical, financial, and problem-solving skills, ability to work with high level of accuracy and attention to detail
Superior verbal and written English language skills; ability to communicate effectively with a variety of audiences
Attention to detail
Ability to process multiple types of information and make judgments about moving from one task to another based on priority/importance
Superior verbal and written communication skills
Knowledge of database programs (CampusVue preferred)
Provide weekly updates via teleconference on the status for both new and continuing student file submissions.