Vice President, Data Warehouse Sr. Application Support Manager (C13)

Citibank Tampa, FL 2018-08-16
  • Primary Location: United States,Florida,Tampa
  • Other Location: United States,Texas,Irving
  • Education: Bachelor's Degree
  • Job Function: Technology
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 18054314


The role requires exceptional organizational and communication technique combined with broad analytical skills. Experience with large data analysis and financial industry is preferred. Excellent customer service orientation is required.

- Ensure the applications stability and clients services satisfaction

- Timely identification, communication, and escalation of all productionand UAT issues for timely resolution within the service level agreement

- Drive the team effort on process efficiency improvement including automation, incident reduction, proactive monitoring and planning

- Lead the Contingency Of Business exercise, Audit & Compliance requests

- Provide effective metrics reporting on performance & data quality/integrity

- Vendor and resources management

- Enforce the GPA application support operation excellence principle and governance


- Degree in Business or Computer Science, or equivalent experience

- 3+ years experience in managing large scale data warehouse and good understanding of ETL process

- 5+ years experience with relational database and Unix operation system related skills are required

- 1+ years of Big Data and EAP

- Prior experience in operations application production support (Banking systems support is a plus) 

- Possess strong analytical skills and ability to resolve issues tactically while searching for strategic resolution

- Strong oral and written communication skills

- Confidence and ability to work with all level of management

- Strong team player and ability to lead the global team

- Willing to work flexible hours

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