Assistant Manager - Gap Outlet - Piedmont Tanger

Gap Mebane, NC 27302 2017-02-01
GENERAL SUMMARY: The Assistant Manager is responsible for delivering financial results for a Gap Outlet store by thinking customers first, inspiring creativity, and doing what’s right. The Assistant Manager executes the day-to-day plans and strategies developed by the General Manager/Store Director. They also have a shared ownership for creating a positive store experience from a merchandise presentation, process management and customer and employee experience perspective

Talent & Culture

Inspires and motivates team by communicating Gap Outlet’s approach and vision to the business.
Addresses substandard performance; in partnership with General Manager/Store Director, initiates and administers performance improvement action plans and/or corrective action as necessary.
Effectively accomplishes work through others by delegating tasks to associates.
In partnership with General Manager/Store Director ensures employees have an identified career path and high potential employees are prepared for the next level.
Motivates team by recognizing and rewarding individuals and/or store for great performance.
Handles employee issues and concerns in a professional, respectful and timely manner.
Encourages team retention by promoting a positive store environment.
Partners with General Manager/Store Director/District Manager on all issues involving “on-notice” situations.
Annually writes associate performance reviews and administers compensation changes in partnership with General Manager/Store Director.

Customer Experience

Leads and models outstanding service to our internal and external customer.
Performs role of Manager on Duty; observes and provides coaching and feedback to associates on their productivity and performance.
Monitors company communication tools daily and adjust schedule to execute workload as needed.
Educates and motivates team on credit card goals, and ensures active participation in acquisition drives.
Resolves escalated customer complaints in a professional, respectful manner; in partnership with General Manager/Store Director and management team, trains and empowers associates to resolve customer concerns in the moment.
Evaluates the store from the customer’s point of view; utilizes the Customer Experience Survey to educate the team on the store’s performance and to improve the customer experience.

Product Excellence

Is responsible for one or more merchandising departments of the store (and/or other Division of Responsibility (DOR) as assigned by General Manager/Store Director); is able to balance the needs of department (or DOR) with the overall needs of the store by taking ownership and responsibility of any area of the store when necessary.
Executes store business plan to drive results and maximize business opportunities; knows and is able to speak to store business metrics and reports.
Ensures that department/store is merchandised to represent the brand’s strategy as outlined in the Visual Presentation Guide.
Uses Delivery Estimate Report to plan new flow and/or replenishment; coordinates placement of merchandise with lead or stock supervisor, stock team and department specialist.
Makes flexing decisions to accommodate sell through of product and clarity of price (promotions and/or markdowns) especially when setting promotions and/or product markdowns.
Gathers workload information on upcoming events and promotions; leads employees to execute.
Promotions, window presentations, and marketing directives within deadlines.

Brand Strength

Knows and follows all company policies and procedures, including store safety standards and compliance audit requirements; educates store team on company expectations and monitors employee adherence. In partnership with General Manager/Store Director, addresses violations to policy in a fair, timely and consistent manner.
Holds team accountable to knowing and executing all store processes in alignment with company standards; ensures new team members are trained on all processes.
Monitors and adjusts schedules to maximize employee productivity, obtain payroll goals and cover key business hours/peak days.
Plans and manages sales and payroll usage on a daily basis using key reports/payroll tools.
Regularly reviews company email and other communication tools; ensures applicable communication is shared with associates and that messages requiring action are planned and executed in a timely manner.
Performs store open and close procedures in alignment with company standards.
Performs other operational activities such as ordering supplies and following up on vendor- related issues as assigned by General Manager/Store Director or Associate Manager.
Executes shortage reduction plan in partnership with the management team/DLPM/DM to minimize loss and achieve shrink goals.


Reports to Store Director, General Manager or Associate Manager.
Interacts with District Manager and other business partners.
Collaborates effectively with leadership team and associates.