Director, Service Delivery Manager

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Service Delivery Manager will be dedicated full-time to the account and who will serve as a single point of contact with authority over, and accountability for, the service delivery responsibilities and actions taken or to be taken by Atos for Data Center Services.

Primary Duties and Responsibilities:

• Takes overall responsibility for the delivery of Data Center and Operations service functions.
• Ensures that the services managed are monitored and maintained to high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
• Uses negotiating skills and personal presence to represent the account at a high level, both externally and internally, formally and informally, establishing confidence and respect both for the functions represented and as an individual.
• Advises and influences business clients and customers, at management level regarding the delivery, costs, availability and functionality of services and systems and develops an effective partnership with suppliers and customers.
• Ensures that service level agreements, contracts and negotiations with both internal and external suppliers are aimed at meeting the business needs of the account, by providing a value for money service, in terms of standards, quality, efficiency, safety, performance and cost effectiveness.
• Takes responsibility for the financial and staffing aspects of operational management, service delivery and project management as well as the full range of technical considerations involved.
• Takes responsibility, at a senior level, within an operational environment, for setting targets, monitoring performance, and managing the service in an efficient and effective manner.
• Ensures that the necessary processes and procedures are in place to maintain or recover the delivery of systems and services in the event of any physical, technical or environmental disaster or major outage, providing continuity of service to the accounts customers.

Other duties as assigned.

Your Application
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