Technical Consultant
Atos Hope, AK 2019-06-20Core Responsibilities:
The primary role of the Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in one or more of the following areas we want to hear from you:
- ITSM, ITIL, ITAM, CMDB/uCMDB
- Primary focus area: ServiceNow
- Other focus areas: HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.)
- The candidate will be responsible for the following deliverables:
- Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements
- Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to “needs” versus “wants”. Working with the Client this requires thought leadership in transforming “solutionised” requirements to true business outcomes
- Providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow, HP, etc.), process gaps (ITSM/ITIL) and cultural challenges (people)
- Working with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries
- Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)
Preferred Qualifications:
- Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics and key performance indicators
- Must have solid understanding and experience in using a number of web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins
Minimum Requirements:
To be successful in the role the candidate must have:
- Hands-on design, development and deployment experience with the Service-now.com platform for 12 – 18+ months (and/or similar ITSM toolsets for 3+ years)
- Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics and key performance indicators
- Must have solid understanding and experience in using a number of web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins
- Knowledge of technical components such as LDAP, VPN, SSL and other such technologies
- ITIL V2 or V3 Foundations Certification
- Has proven leadership experience in managing small teams and projects
- Ability to produce documentation on various levels including technical and customer facing
- Proven team player and team builder
- Educated to Degree Level
- Be prepared to travel
