Patient Care Coordinator

AuDtalent Belgium, WI 2019-06-21


Patient Care Coordinator at Avada Hearing Care Centers (soon to be HearingLife) – Mequon, WI

Avada is currently seeking a Patient Care Coordinator (PCC) in our Mequon office to drive growth in a competitive market. In this role, you'll have the opportunity to make a significant contribution to HearingLife’s successful history of creating hearing solutions for a rising marketplace.

Salary & Benefits:

We offer a competitive compensation based on experience. Total compensation, which is an hourly rate plus monthly performance bonuses, is expected to average between $15-17 per hour. Benefits (Medical, Dental, LTD, Life Insurance) & Paid Time-off; eligibility according to insurance qualifications. Professional, fast paced and challenging work environment.


The ideal candidate will work with Avada's local Clinician to perform certain hearing and hearing aid related services for our patients.

**The PCC's primary responsibility is to solicit appointments through outbound telemarketing techniques**

The PCC will also provide professional patient care as directed by their employer. The PCC shall perform these daily office duties, including but not limited to:

  • Data entry and appointment scheduling using company scheduling protocols and internal scheduling database software.
  • Order and maintain appropriate/approved office supplies.
  • Manage petty cash account, execute routine bank deposits and credit transactions.
  • Submit sales reports
  • Package and ship supplies, ear molds to clinics & main office.
  • Greet all patients and obtain potential referrals.
  • Understand current marketing promotions.
  • Work directly with insurance team to determine patient specific coverage and understand current HIPAA laws.
  • Conduct credit application calls with vendors as needed


  • High School Diploma or GED required.
  • Minimum of 1 year of previous front office, customer service handling inbound and outbound calls, telemarketing, inside sales and/or telesales with an emphasis on client satisfaction and sales.
  • Proactive customer service skills.
  • Exceptional professionalism, strong verbal and written communication skills.
  • Outstanding planning and organizational skills.
  • Superior multi-tasking; time management discipline.
  • Ability to work independently.

If you feel it is time to take up a new and demanding challenge in a position where your effort truly makes a difference, please respond through the proper channel with Indeed.

Avada is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Avada is part of the Demant Group. Demant is a world-leading hearing healthcare group that for more than a century has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to intelligent audio solutions and hearing care all over the world, Demant is active and engaged.

The Demant Group operates in a global market with companies in more than 30 countries, employs more than 14,500 staff and generates annual revenue of DKK 14 billion (approx. 2.1 billion USD). Our products are sold in more than 130 countries.

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