Patient Care Coordinator

Beltone Centerville, AL 2019-07-10

At Beltone, we believe the best way to offer our patients premium service is to value our employees and create a positive work environment. We are proud of a culture that emphasizes collaboration and empowerment. For over 79 years, Beltone has been “Helping the World Hear Better” and has achieved the highest customer care satisfaction rating of over 95%.

The primary responsibility of the Patient Care Coordinator is to provide extraordinary concierge level service to our patients. In this position, you will be the “face” of the practice and the crucial liaison between our patients and the Hearing Care Professional (HCP).

Responsibilities
  • Perform general office and administrative duties assisting the HCP with the patient process.
  • Successfully utilize the scheduling system to maximize test opportunities for the office.
  • Develop and assist the HCP in marketing and sales activities including outbound internal prospecting calls, scheduling community outreach activities and attending business networking seminars.
  • Actively call current, past and potential patients through identified sources. Track and report appointment results.
  • Manage incoming phone calls and messages, as well as, follow-up activities with patients.
  • Process and document clinic forms accurately, as they relate to patient care (i.e., patient records, financial forms, and insurance contracts).
  • Submit insurance claims and follow-up with insurance plans.
  • Reconcile cash balance and manage Account Receivables and Payables, including making bank deposits.
  • Perform a variety of cleaning duties to maintain a clean office and work environment.
  • Follow all company policies and procedures.
  • Perform ad-hoc projects and duties as assigned.
Qualifications
  • High School diploma or equivalent is required.
  • 2 years’ office experience is preferred.
  • 2 years’ sales and customer service experience preferred.
  • Must be proficient in MS Office.
  • Must have the ability to sit at a desk for 70%-90% of the workday.
Competencies:
  • Team Player with an enthusiastic and positive attitude.
  • Must be self-motivated, well organized.
  • Able to handle multiple priorities.
  • Willing to work flexible hours/days.

We invest in our employees through extensive training programs, so you always have the tools you need to succeed and achieve your personal, professional and financial goals. You can expect a wide range of excellent employee benefits that make it truly rewarding to work with us. Innovative hearing technology plus superior patient care are what make us a great place to grow professionally. Come be a leader and join the Beltone team!

This job description is intended to be a general guideline for applicants, employees and managers. It is not to be construed as an exhaustive list of all duties, expectations or qualifications. This description does not create a contract or guarantee of employment. Management reserves the right to modify job responsibilities, expectations and qualifications.

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