- Maintains an inventory of vacancies, reservations and room assignments. * Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. * Knows room locations, types of rooms available, and room rates. * Registers arriving guests and assigns rooms. * Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. * Coordinates guest room maintenance work with the engineering and maintenance division. * Uses persuasive selling techniques to sell rooms and to promote other services of the hotel. * Knows daily activities and meetings taking place in the hotel. * Reports any unusual occurrences or requests to the manager or assistant manager. * Manages and resolves all guest complaints in a professional and courteous manner. * Processes guest check-outs and handles monetary transactions. * Maintains customers’ privacy. * Maintains a high level of professional appearance and demeanor. * Performs other duties as assigned.
Job Types: Full-time, Part-time