Responsible for interviewing incoming patients for all patient types, preparing and processing pertinent patient information, to include demographics and insurance verification & authorization.
Answers phones from patients/customers professionally and responding to patient/customer inquiries and complaints.
Schedules patients/customers based on scheduling guidelines and medical appropriateness.
Receives a high volume of inbound calls with varying degrees of questions or concerns.
Obtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointment.
Identifies and communicates need for scheduling modifications and development.
Consults with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed.
Participates in on-going education activities to develop, maintain, and enhance professional expertise as monitored by supervision.
Performs all registration functions and processes supporting Canton-Potsdam Hospital including conducting patient interviews, pre-registration/registration, collecting and verifying demographic and financial data, accurately entering system required information, completing the financial clearance process and system-related tasks to register patients.
Registers/Pre-Registers patients in the appropriate Electronic Medical Record (EMR) system and utilizes various software and online electronic insurance verification systems to complete financial clearance and authorization/referral purposes.