Programmer/Analyst: Service Management & Asset Tracking (Cherwell)

CareWorks Tech Columbus, OH 2017-01-24
Title: Programmer/Analyst

System developer in Cherwell Service Management with ability to modify screens, add required fields, and develop automation scripts.

  • Provide technical support for Service Management and Asset Tracking software environment
  • Resolve incidents, identify problems, and fulfill requests within established Service Level Agreements relating to Service Management or Asset Tracking software
  • Configure and/or customize Service Management software with JavaScript based on the approved and prioritized enhancements
  • Configure and troubleshoot applications running on both Windows and Linux using log files and command line scripts/batch files
  • Develop reports using MS Reporting Services
  • Create data extract, transfer and load scripts using SQL Server Integration Services ( SSIS)
  • On call support: after hours and weekends as per rotation schedule
  • Stay knowledgeable and keep current in Service Management and Asset Tracking software
  • Understand Service Transition and Service Operations processes within IT Infrastructure Library (ITIL) version 3 release 2011
  • Review and evaluate functional designs for completeness and accuracy
  • Understanding of waterfall and agile system development lifecycle
  • Ability to work as part of a team, rotating assignments as necessary
  • Follow coding standard to promote consistent Service Management development work
  • Document resolution to defects assigned during testing cycles
  • Ability to continuously sit, stand, or walk
  • Must be able to view/focus on a computer monitor for multiple hours at a time
  • Must be able to clearly communicate in English
  • May require occasional travel
  • Regular and punctual attendance
  • 4 year degree in Computer Science or an equivalent combination of course work and job experience
  • 5 – 8 plus years of programming experience with a minimum of 3 years in comparable systems development role
  • Working knowledge of HP Service Manager, BMC Remedy, CA Service Management, ServiceNow, or Cherwell Service Management
  • Working knowledge of Windows and Linux operating systems including batch/shell scripting
  • Working knowledge of MS Reporting Services and SQL Server Integration Services (SSIS)
  • Experience developing data integrations between applications
  • Working knowledge of PCs including software and hardware
  • Working knowledge of Webservice integrations (SOAP, REST and JSON)
  • Working knowledge of communication software and protocols (HTTP, FTP, SSH, etc.)