JOB TITLE: Front Desk Agent
DEPARTMENT: Front Desk
Reports to: Front Desk Supervisor/Hotel Operations Manager
ESSENTIAL PURPOSE: Provide excellent guest service to all hotel guest.
ESSENTIAL DUTIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
JOB KNOWLEDGE: Previous hotel experience preferred.
SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Courteous and friendly manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.
WORKING CONDITIONS: Spends approximately equal amounts of time in/outdoors. Bi-level structures. Extensive facility. Indoor: temperature-controlled, clean, and well-lighted offices, guest rooms, and public areas. Outdoors: May be exposed to weather conditions in uncovered areas. May work on wet concrete and uneven tile. Moderate exposure to hazardous substances and fumes. Possible exposure to blood-borne pathogens.
PHYSICAL DEMANDS: Stands for a long period of time, walks short to moderate distances through shift. Bends, stoops, and reaches to perform routine job tasks.
GENERAL: Must comply with the Company’s Appearance and Dress Code policy as set forth in the Employee Handbook.
JOB CLASSIFICATION: This position is classified as non-exempt and, upon completion of the Introductory Period, the employee is eligible for the Employee Benefits outlined in the Employee Handbook. Notwithstanding the foregoing, the company reserves the right to amend, change or discontinue the policies, practices and benefits described in the handbook at any time and without notice.
NON-EXEMPT POSITION: Non-Exempt employees are subject to the wage and hour laws and entitled to overtime pay. All overtime work by a non-exempt employee must be approved in advance by the employee’s supervisor or the General Manager and the time initialed by him/her on the time card. Non-exempt employees who work overtime without prior approval are subject to disciplinary action, including termination.
AT-WILL EMPLOYMENT: The relationship between Carter Estate Winery & Resort and the employee is for an unspecific term and is considered “at will”. This means that the terms and conditions of employment may be changed, with or without cause and with or without notice, including, but not limited to termination, demotion, promotion, transfer, compensation, benefits, duties and location of work. No one other than the President of the Company has the authority to make any verbal or written agreements contrary to this provision and any such agreement must be put in writing and signed by the President before it is effective.
Carter Estate Winery & Resort reserves the right to modify and update this Job Description as needed.