Hospice Aide- Homemaker- FT

Catholic Hospice Wilton Manors, FL 2019-01-10

At the Highest level, Catholic Hospice Employees must (a) be committed to Hospice philosophy and mission and (b) provide outstanding customer service, aligned with the Customer Service Guidelines, to both internal and external customers. Additionally, be able to promote an awareness and understanding of positive ethical and moral principles consistent with the mission, vision, and values of Catholic Hospice and those required by law. Under the Registered Nurse’s direction, the Hospice Aide is responsible for providing care and/or assisting with care when appropriate. The Hospice Aide should be able to respond sensitively to patient/family needs by observing and reporting any change to include physical, spiritual, social, and emotional.


  • Commitment to Hospice philosophy and mission.
  • Commitment and Implementation of Catholic Hospice's "Customer Service Guidelines."
  • Ability to interact with the public and other employees in a positive manner and promote a cooperative working environment.
  • Ability to handle sensitive information, maintain confidentiality, and coordinate several projects at the same time.
  • Demonstrate adherence to Catholic Hospice, Inc. polices and procedures and pertinent State and Federal Rules and Regulations.
  • Performs only those personal care/home maintenance activities contained in a written assignment by a health professional employee.
  • Ability to lift and move patients according to accepted nursing standards of body mechanics.
  • Observe and report (both orally and in writing in English) any and all appropriate changes to the Registered Nurse.
  • Able to physically demonstrate, while giving verbal instructions to the patient and/or caregiver and family, basic skills to promote independence.
  • Maintain flexibility to schedule changes as patients may be added or subtracted to meet patient and family needs.
  • Record services provided accurately.
  • Participates in Interdisciplinary Team meetings.
  • Assists in the orientation of new Hospice Aide’s under the direct supervision of the Team Manager.
  • Provide accurate and appropriate documentation and submit daily or as required, both in writing and by using the required technology.
  • Consistently able to work calmly and maintain effectiveness in situations of high stress.
  • Maintaining the ability to extend hospitality and patience while assisting patients, families, physicians and peers under stressful circumstances.
  • Ability to travel to any location throughout South Florida as needed and expand territory as business needs dictate.


  • Performs only those personal care/home maintenance activities contained in a written assignment by a health professional employee.
  • Makes visits as necessary according to assessed needs, within established time frames.
  • Ensure effective communication with Interdisciplinary Teams.
  • Call each patient to notify them of time of visit.
  • Sign the sign-in log in the patient’s home at each visit.
  • Call the office when a patient refuses service.
  • Call the office before leaving the patient’s home if a patient/family does not answer the door.
  • Address patients in a professional manner using their title and name only, unless given permission by the patient/family members.
  • Call the office for urgent or unusual patient/family concerns.
  • Return calls when called by the office within 15-30 minutes.
  • Acknowledge and accept feedback from quality assurance calls and apply any corrective actions to insure continual quality assurance and excellent customer service.
  • Performs other duties in conjunction with position as requested by Team Manager.


Ability to read, analyze, and interpret common information, reports and medical documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the Healthcare industry. Ability to effectively present information to management, public groups, referral sources or patients and caregivers. Ability to speak and write Spanish is strongly preferred.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, sit and talk or hear. The employee frequently is required to use hands and fingers, to handle, or feel, sit for long periods of time, stand frequently, bend, squat, reach and turn to access files and office equipment. Must be able to lift up to 25 pounds.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Field positions will be exposed to various unfamiliar conditions which may include, but are not limited to: patient homes, nursing homes, assisted living facilities, doctor's offices and hospitals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Completion of an approved Nursing Assistant course offering certification including completion of a Home Health Aide certificate course. (Minimum 120 hours).
  • Student nurse proficient in basic personal care skills or the equivalent.
  • Must be up to date on all required Educational Unit requirements.
  • Must be 18 years or older
  • Pass the drug test
  • Ability and willingness to work a flexible Full Time schedule that includes weekends, evenings and holidays
  • Proficient oral and written communications skills in English. Bilingual (English / Spanish) strongly preferred
  • Must be able to use facsimile, write and transcribe information accurately
  • Must be able to provide own transportation to various locations in service areas, as required by duties
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