Strategic Engagement Executive

Cisco Stem, NC 2019-01-09
Why you'll love Cisco
We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.
What You'll Do
The Strategic Engagement Executive is a sales pursuit leadership role for large complex transformational solution pursuits in the solution areas of CMS, Life Cycle Managed Services, Cloud, and XaaS utility models.
You will run all aspects of the pursuit, which is opportunity specific and requiring unique XaaS and/or Managed Product capabilities.
You'll meet with customer executives and partners with account teams to define pursuit success metrics, solutions, and models.
You will handle opportunity and/or account specific financial performance as part of overall pursuit process to ensure project/program viability and profitability.
You will develop commercial models and architectural solutions as they exist within Cisco infrastructure and present business cases, commercial models, architectural solutions to Segment Leaders in partnership with local account teams.
You have the responsibility for the service transition process into AS PDI, CMS Operations, and AS Service Delivery Executives.
You'll lead the definition and creation of deliver terms and conditions, SLA's, and solution performance.
You will be navigating Cisco Legal, Operations, Finance and Executive business priorities.
You will engage internally for Executive, Business Unit, Segment Leader, Account Team alignment to customer business objectives
You will identify and collaborate to resolve business risks and gaps of Cisco business models with cross functional organization
You'll plan and prioritize opportunity and account engagement using LCD Engagement Criteria
Who You'll Work With
We are one winning team effectively facilitating initiatives with multi-functional teams. You will work with leadership across service strategy, service design, commercial framework options and heavy command and control of service operations across all areas of Cisco services. You will build customer relationships inside and outside of IT. Building Winning Capability within Cisco by contributing to the long-term success of Cisco through the sharing of methodologies and becoming engaged in mentorship activities. Consistently striving to improve and reinvent yourself. This role allows flexibility, customer engagement, groundbreaking technology and career mobility.
Who You Are
You are detailed in understanding of the end to end service management life cycle. Experience in introducing new or transitioning existing services into a diverse production environment.
You will have a record of delivery to time, cost and quality measurements.
You are experienced in ITIL v3 certification or validated ITSM.
You have an extraordinary track record in a leadership role of achieving business objectives on a cross functional basis in a fast-paced environment.
You are excellent with operational, programming and presentation skills and strong interpersonal and negotiation skills.
You are able to interpret customer and project delivery requirements into service specifications understanding resource, risk and budgetary requirements.
You have working knowledge of service design principles.
You have highly developed planning skills and solid relationships building skills.
Bachelor’s degree in relevant field with 8+ years of service management experience.
Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco
Cisco is an equal opportunity employer.
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