Customer Focus: Thrives in a Customer service oriented environment and can exemplify excellence for all store team members. Can effectively build rapport, establish trust and manage conflict with Customers. Supports and executes all Customer related programs with enthusiasm.
Drive Sales and Profitability: Knows how to use performance metrics and store / department trend data as a management tool. Performs analysis of key business reports to analyze performance, determine where opportunities for improvement exist and develop action pans that increase sales and profitability.
Hire and Develop Talent: Hires, trains, and evaluates personnel in a retail sales environment. Manages performance effectively and prepares team members for future roles. Mentors and develops team members to improve overall store performance and provides growth opportunities to the team.
People Development: Able to provide performance guidance to associates such as timely feedback, corrective action, and performance appraisal. Has a keen eye for potential and opportunities for growth.
Store Presentation: Able to implement in-store presentation directives, following company policies and timelines. Successfully leads store set-up activities and maintaining them throughout day to day operations to ensure an excellent Customer experience.
Store Operations: Able to direct the operations and activities of the store to ensure compliance with company policies. Can effectively manage and develop the team to ensure optimal coverage and performance of the operation. Leads by example and actively engages the team to find the most efficient and effective way to solve problems.
Store Housekeeping: Able to manage the day to day operations of the store including opening, closing, and general housekeeping. Creates an environment in which the team assumes collective ownership. Follows up to ensure the highest standards are maintained.
Product Knowledge: Able to maintain and demonstrate product knowledge and fashion awareness in day to day interactions with Customers and team members.
Merchandising Knowledge: Has an understanding of retail merchandising principles and has successfully used industry practices for showing, promoting, and selling products or services.
Communicate Expectations: A skilled communicator, able to effectively communicate company directives and expectations to team members. Written communications are always clear and concise; presentations and verbal directives are relevant and to the point; critiques are direct, positively framed and promote improvement in the team.
Lead by Example: Creates a positive environment by serving as a role model for putting the Customer first, fostering teamwork, recognition, and effective communication. Embraces the mall culture and is a visible member of the community.
Manage Expenses: Tracks and manages controllable expenses such as payroll, supplies, and fixtures. Works with the District manager and the team to minimize expenses and improve profitability.
Loss-Prevention: Able to implement the company’s loss prevention practices and effectively safeguards store and company investments. Coaches the team and builds awareness of prevention methods to minimize loss.
Documentation: Has been responsible for completing documentation typically required in management of a retail operation. Able to accurately complete all necessary paper work and execute banking procedures in a timely manner.
Inventory Management: Ensures the store is business ready and manages inventory by processing shipments, markdowns, store recovery, stock replenishment and back room organization.
Job Type: Full-time
Employees working per shift: