Edgewood- Assistant Branch Manager

POSITION SUMMARY

This position works closely with the Branch Manager to attain branch/bank established goals. Manages a team responsible for exceptional customer service standards along with operational soundness and generating revenue for the branch/bank.

RESPONSIBILITIES

• Acts as back up to personal banking team to open new accounts, receive loan requests and gather credit-related information
• Ensures the branch is operationally sound
• Ensures that the tellers are trained and competent in explaining all products and services offered
• Monitors sales and service goals
• Processes and oversees technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments and monitoring branch controls
• Routinely and consistently provides guidance and training to branch team
• Resolves conflicts with minimal help
• May back up new accounts
• May back up teller line
• Ability to pass personal banking training
• Responsible for satisfactory audits
• Actively contributes to employee management and training
• Services complex accounts often
• Actively coaches and mentors team to deepen customer relations
• Works with Branch Manager to identify business development opportunities

MINIMUM JOB REQUIREMENTS

• High School diploma or GED
• 2+ years retail banking experience
• Bilingual preferred
• Bachelor's degree preferred
• Some management experience
• Proficient in Microsoft Office suite and any banking software used in the branch
• Training and mentoring skills
• Customer focused service and sales skills
• Understands consumer and small business lending
• Overall knowledge of bank operations
• Previous Teller experience
• Knowledge of policies and procedures

OUR CORE BEHAVIORS

• Be Genuine. Conduct yourself in a consistent, honest and compassionate manner at all times
• Work Ethic. Be willing to go the extra mile for the customer, whether internal or external
• Influence. Be an active player in participating, building and contributing to service
• Continuous Learning. Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the customer, increase personal satisfaction and improve Columbia Bank
• Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team
• Problem Solving. Bring creative, problem-solving mentality to every situation. See alternatives, take initiative and assume responsibility for your actions
• Communication. Keep others informed and up-to-date. Actively listen and learn from each other
• Have a sense of community: We firmly believe that we're only as strong as the communities we serve. Your involvement is an important part of who we are.

PHYSICAL AND MENTAL REQUIREMENTS

• Ability to sit at a computer monitor for extended periods of time
• Ability to perform repetitive finger, hand, and arm movements
• Ability to lift up to 15lbs
• Ability to effectively discern information and formulate appropriate action
• Ability to reach, squat, bend, and manually manipulate standard office equipment
• Ability to drive to various locations
• Ability to think critically and provide appropriate solutions

Job Type: Full-time

Experience:

• Retail Banking: 2 years (Required)

Location:

• Edgewood, WA (Preferred)

Work authorization:

• United States (Preferred)

Benefits offered:

• Paid time off
• Health insurance
• Dental insurance
• Other types of insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• Retirement benefits or accounts
• Education assistance or tuition reimbursement
• Employee discounts

Pay frequency:

• Every other week

Pay Frequency:

• Bi weekly or Twice monthly