FT Bilingual Resident Advisor

Covenant House California Oakland, CA 2019-01-10
$13 - $15 an hour

We are currently hiring for a Full-Time BILINGUAL PREFERRED Resident Advisor with a shift of Wednesday through Sunday, (40 hrs/week).

The rate of pay range for this position is $13.00 - $15.00/hr.

As our direct care staff work with youth that are 18-24 years old, we require that applicants are at least 25 years old.


Job Description

JOB TITLE: Resident Advisor DATE REVISED: 5/2016

DEPARTMENT: Oakland Program PREPARED BY: Oak Prog/HR

STATUS: Non-Exempt REPORTS TO: Resident Manager


Become a part of an exciting and dynamic organization that makes a difference in the lives of homeless and trafficked youth. Covenant House California (CHC) is a non-profit agency whose mission is to serve homeless and trafficked youth (18-24) offering safety, hope and opportunities to turn their lives around.

Covenant House California-Oakland is seeking to hire a qualified youth worker to be on our residential team at our crisis shelter and transitional living program. We are looking for applicants that have experience working with youth that have experienced homelessness, who have traumatic histories, identify as LGBTQ, are gender non-conforming and/or who often face multiple issues and have complex needs. This person will have knowledge and/or experience working with youth development programs, utilizing a harm reduction framework, using trauma informed practices and will value working with a multi-disciplinary team to create a safe inclusive environment for all.

Covenant House California offers an excellent benefits package including: medical, vision, dental, an EAP program, pension, tax deferred annuity and a generous vacation package.


Residential Advisors (RA’s) are an essential and core position on our multidisciplinary team. All CHC staff work together to facilitate safety and comprehensive programming for youth in our crisis shelter and transitional living program. RA’s facilitate day to day operations and duties by adhering to our Mission Statement, Five Principals and the policies and procedures of Covenant House. RA’s provide essential shelter supervision and support including: triage of door and phones, assessing safety, preventing and managing crises, upholding programmatic policy and procedure, documentation, light cleaning and building maintenance, as well as being a positive adult role model for youth. Must want to work in a diverse and inclusive environment.

Overnight shifts are awake and staff must complete overnight checklist to ensure facility is prepared for next day.


  • Provide supervision of the shelter, including oversight and maintenance of the various areas of the facility.
  • Safety awareness of situations and spaces.
  • Perform day to day operations and duties in accordance with established policies and procedures.
  • Provide welcoming, engaging and professional phone and door coverage to include answering and responding to incoming crisis, business information and resource and referral inquiries.
  • Crisis prevention and intervention while adhering to agency protocol for responding, reporting and seeking support.
  • Build rapport with clients and act as a positive role model and safe adult while maintaining and facilitating healthy boundary setting.
  • Be a proactive and involved team member and encourage youth to participate in activities.
  • Direct supervision of the youth in the shelter, on outings in community, and during meetings and appointments in the community.
  • Develop knowledge of the current community resources available to clients.
  • Teach basic life skills such as personal hygiene, household cleaning, and interpersonal interactions.
  • Lead groups on skill building as assigned.
  • Maintain and engage in consistent communication with the multidisciplinary team by preparing shift notes and logs, as well as creating critical incident reports.
  • Attend trainings, meetings and supervision as assigned.
  • Function as back-up coverage, as assigned.
  • Work directly with clients doing triage (i.e., field questions, ask what clients need, clarify the problem, etc.)
  • Supervise clients in completion of chores, if applicable.
  • Inspect common areas of the shelter for cleanliness on a daily basis.
  • Function as Person in Charge (PIC), as designated.
  • Be timely and present at all scheduled meetings, trainings and shifts.


EDUCATION: Bachelor’s Degree in Human Services or related field preferred or equivalent experience in residential program. High School Diploma required.

EXPERIENCE: Minimum of 1-2 years’ experience working with at risk youth ages 18-24.

SKILLS: Must have strong verbal and written communication skills and strong organizational skills. Must be computer literate (Word, Outlook, Excel, etc.) Must be a self-starter and team player with the ability to work with other staff members, clients, vendors and the public.

TRANSPORTATION: Must have a valid CA driver’s license, good driving record and reliable transportation. May need to transport clients/staff if required using agency transportation.

WORKING CONDITIONS: General business/office environment. Must be able to lift up to 40 lbs. on occasion, bend, sit and stand for prolonged periods of time. Some weekend/holiday work may be required.

KNOWLEDGE: Adolescent Development, Crisis Intervention, Multi-Cultural Awareness, Trauma Informed Care, Harm Reduction, Part-R, and CPR & FIRST AID.


EQUIPMENT USED: Computers (including email), telephone, and fax.

Covenant House California does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Covenant House California is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.

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