Client Support Analyst

Creighton University Council Bluffs, IA 2019-06-14
Under moderate supervision, provides technical solutions to faculty, staff and students for all aspects of PC/Mac/LAN support and configuration within a wide variety of end user environments. Works within an ITIL, metrics driven service operation environment. Provides technical support, assistance and creative solutions. Provides technical services as a member of the Service Desk (Help Desk) or field support teams (including classrooms) as workload and volume dictate. Able to work independently on moderately complex Windows and Apple computers. All work and results are documented with the Easy Vista ticketing application. Will provide technical services as a member of the Service Desk (Help Desk) or field support teams (including classrooms) as workload and volume dictate. All work is guided by the ITIL Service Operations Framework.

Qualifications:

Bachelor's degree in related area and/or equivalent technical experience required.
Minimum of 2 years combined experience in one or more of the following:
related technical experience.
working with LanDesk and/or Casper (or equivalent).
supporting Mobile devices including Macintosh/IOS, & Android/Windows
working with TCP/IP, network topologies and related terminology.

Experience in working with Jamf Pro, and Apple computers is preferred.

Required Licenses/Certifications:

ITIL Foundations Certification or pass within first 6 months of accepting this position
Windows and Apple certifications desired

Physical Requirements:

Seeing: 75 – 100%

Hearing: 75-100%

Standing/Climbing/Mobility: 0-24%

Lifting/Pulling/Pushing: 0-24% (pound: 20 lbs.)

Fingering/Grasping/Feeling: 75 – 100%

Travel: Yes

Exposure to Blood Borne pathogens: No


AAP/EEO Statement:

Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination.

Disclosure Statement:

This description describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Regular, reliable attendance is an essential function and all employees are required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. A complete description is available in the Human Resource office located at 3006 Webster Street Omaha, NE. Creighton University reserves the right to modify duties, responsibilities and activities at any time with or without notice.

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