APS Provider Investigator

Department Of Family And Protective Services San Antonio, TX 2017-03-24
The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's

Mission, Vision, & Values

in service to the

27 million citizens

of Texas.
DFPS is not only a qualifying organization for the

Service Loan Forgiveness Program

, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments, but also offers

excellent health benefits

, special discounts on many products and services through the

Discount Purchase Program

, a lifetime monthly retirement annuity as well as Texa$aver 401(k) and 457 Programs under the

Employees Retirement System

of Texas. As a state-certified caseworker, you will also have an exciting opportunity to increase your base salary by 10% in the first 18 months through our training and certification process. An additional benefit you will receive is 12 days of paid annual leave, 12 sick days, and the potential to earn up to four days of administrative leave each year. Your annual paid leave accrual increases as your tenure increases.

Newly hired employees holding a Bachelor's or Master's Degree in Social Work also qualify for an automatic starting salary increase of 3.4% or 6.8%, respectively.

An Adult Protective Services Caseworker -


An APS Provider Investigator investigates reports abuse, neglect, or exploitation of people living in State Hospitals, State Schools and Centers, Community Centers, and Home and Community-Based Service providers. Investigations are completed in accordance with Department of Aging and Disability Services, Department of State Health Services, and Department of Family and Protective Services policy and procedure.

For a realistic job preview for this position and about the agency, please click


To view a realistic online video about Adult Protective Services Provider Investigator and clients please click



Essential Job Functions:
  • Interviews and obtains written statements from potential witnesses, staff, and clients concerning the allegation of abuse, neglect, or exploitation of clients.
  • Writes and enters data for reports summarizing the facts obtained during the investigations including findings as to whether abuse, neglect, or exploitation could be confirmed.
  • Collects evidence pertinent to the investigation such as progress notes, medical records, photographs, and physical evidence.
  • Participates in case conference and meetings with supervisors and peers regarding case determination as to confirmed, unconfirmed, inconclusive, or unfounded disposition. Attends stated staff meetings and participate in continuous training.
  • Performs other duties as assigned and required to maintain unit operations.
  • Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
  • Attends work regularly in accordance with agency leave policy.
Knowledge Skills Abilities:
  • Knowledge of agency policies, procedures, and standards.
  • Knowledge of Texas laws relating to adult protective services.
  • Knowledge of gerontology and the dynamics of the aging process.
  • Knowledge of special problems of the aged and disabled.
  • Knowledge of crisis intervention techniques and skills.
  • Knowledge of differing cultures/ethnic groups and values.
  • Skill in establishing and maintaining effective working relationships.
  • Skill in effective verbal and written communication.
  • Ability to work effectively with difficult abuse/neglect complaints.
  • Ability to empathize and provide encouragement to disabled adults and the elderly and to help them meet particular needs and alleviate problems.
  • Ability to operate a personal computer and various software packages.
  • Ability to operate standard office equipment including fax and copy machines.
  • Ability to make home visits in isolated or high crime areas that may involve exposure to substandard and unsanitary living conditions.
  • Ability to be on call in order to receive reports of abuse, neglect, and exploitation.
  • Ability to work with violent and dangerous individuals.
Registration or Licensure Requirements:
This position requires use of the applicant's personal motor vehicle to complete job functions.

Applicants for positions must have a reliable motor vehicle, and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record, insurance and license.

Initial Selection Criteria:
Successful completion of any associated on-line assessment.

Adult Protective Services Specialist I: Graduation from an accredited four-year college or university.

Adult Protective Services Specialist II: Employed as an Adult Protective Services Specialist I for 9 months AND have received Adult Protective Services Specialist Certification OR currently employed as an Adult Protective Services Specialist II in Texas Department of Family and Protective Services OR previously employed as an Adult Protective Services Specialist II in Texas Department of Family and Protective Services.

Adult Protective Services Specialist III: Employed as an Adult Protective Services Specialist II for 9 months AND have received Advanced Adult Protective Services Specialist Certification OR currently employed as an Adult Protective Services Specialist III in Texas Department of Family and Protective Services OR previously employed as an Adult Protective Services Specialist III in Texas Department of Family and Protective Services.

Adult Protective Services Specialist IV: Employed as an Adult Protective Services Specialist III for 24 months AND have received Senior Advanced Adult Protective Services Specialist Certification OR currently employed as an Adult Protective Services Specialist IV in Texas Department of Family and Protective Services OR previously employed as an Adult Protective Services Specialist IV in Texas Department of Family and Protective Services.

Additional Information:
Requisition # 349492

This position may be filled at any level from an APS Specialist I to APS Specialist IV. Factors such as education and experience may be considered when establishing the starting salary; however, the starting salary for this position may not exceed the maximum of the pay group.
Applicants for this position who are screened and selected for further consideration are required to complete on-line assessments as part of the hiring process. Applicants must complete the on-line assessments to be eligible to progress through the process and possibly receive an interview. If the applicant is not deemed a match for the position, the applicant will not be invited for an interview. Applicants must wait 6 months to re-take any assessment.

As part of the assessments process, applicants receive an e-mail providing instructions on how to complete the assessments. The subject of the email is "DFPS Assessments Process Update". The assessments are web based and may be completed from any computer with internet access. The assessments are confidential and take approximately 2 to 2.5 hours to complete. Please note, credentials for the assessments may expire after five (5) days and candidates with incomplete assessments may not be moved forward in the process.

Newly-hired DFPS employees in eligible positions will be assigned a DFPS cellular phone.

This position may be filled within a mobile unit.

Note: There are no direct military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply. For more information, see the Texas State Auditor's Military Crosswalk



These requirements are not exhaustive, and additional job related physical requirements may be added to these by individual agencies on an as needed basis. Corrective devices may be used to meet physical requirements. These are typical requirements; however, reasonable accommodations are possible.
Physical Activities: He/she is frequently asked to stand, hear and talk; he/she is occasionally asked to climb.
Physical Demands: The incumbent typically performs work that requires him/her to exert up to 20 pounds occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Visual Requirements: The incumbent must be able to see objects clearly at 20 inches or less, and at 20 or more feet. In addition, he/she must be able to adjust his/her eyes to bring objects into focus, distinguish colors, see objects in his/her peripheral vision, and see objects in three dimensions.
Working Conditions: He/she typically works in a mobile environment (the majority of work is performed outside of the office environment) and is exposed occasionally to adverse environmental conditions including, but not necessarily limited to, extreme heat, wetness and humidity, chemicals, close quarters, gases and heights.

Interview Requirements:
Any candidate who is called to an agency for an interview must notify the interviewing agency in writing of any reasonable accommodation needed prior to the date of the interview.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form

  • Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.