Opener-Crew Member

Dunkin' Donuts Asheboro, NC 2019-07-10

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Job Description

CREW MEMBER JOB PROFILE

THIS SHIFT BEGINS AT 4:00 AM

Crew members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast-paced environment. They work as part of a team to meet our guests’ needs and give them a reason to come back.

Responsibilities include:

Team Environment

  • Works well and interacts with others respectfully
  • Respond positively to coaching and feedback
  • Communicate with team members
  • Able to learn and execute multiple tasks
  • Set the team up for success (e.g. cleaning, restocking)

Operational Excellence

  • Provide legendary guest service
  • Resolve guest issues with empathy and respect
  • Follow brand standards, recipes, and systems
  • Follow food safety and sanitation guidelines
  • Maintain neat and clean appearance; adhere to dress code.
  • Maintains regular and punctual attendance

Profitability

  • Execute restaurant standards and marketing initiatives
  • Handle POS transactions and payments with accuracy
  • Prepare and deliver all products according to Brand standards

Competencies:

Guest Focus

  • Understands and exceeds guest expectations, needs and requirements
  • Develops and maintains guest relationships
  • Displays a sense of urgency with guests
  • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
  • Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

  • Sets and maintains high standards for self and others, acts as a role model
  • Consistently meets or exceeds goals
  • Contributes to the overall team performance; understands how his/her role relates to others. Follow safety, food safety, and sanitation guidelines

Problem Solving and Decision Making

  • Identifies and resolves issues and problems
  • Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence

  • Develops and maintains relationships with team
  • Operates with integrity; demonstrates honesty and treats others with respect

You are applying for work with a franchisee of Dunkin’ Donuts not Dunkin’ Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Job Types: Full-time, Part-time

Salary: $8.00 to $8.25 /hour

Experience:

  • Relevant: 1 year (Preferred)

Work authorization:

  • United States (Preferred)

Additional Compensation:

  • Tips

Work Location:

  • One location

Hours per week:

  • 30-39
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