INTG LaSalle Solutions Client Svcs Assoc

Fifth Third Bank Lyons, IL 2019-07-11
Job Description

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

The Client Services Associate at LaSalle Solutions is a role that includes a substantial amount of account management and customer service. This individual is responsible for working with commercial to enterprise-level clients to maintain a high-level of information accuracy around their existing IT infrastructure and IT spend and participates in initial and ongoing customer engagements to assess their current procedures, and make recommendations around the implementation of new client processes that align more specifically with their needs.

Among multiple other tasks, this individual works diligently to continually analyze multiple information sources to maintain data accuracy and optimize maintenance coverage throughout the customer relationship. In addition, this individual works directly with our sales staff on tasks and projects including auditing and analyzing customer data to determine best practices, preparing quotes, placing orders, confirming shipments, preparing basic accounting details for invoicing, and utilizing LaSalle’s cloud-based asset management tool, LAMP. The Client Services Associate position is part of our Client Services team and reports to the Client Services Manager

As a member of our growing team, many of the Client Services Associate duties include, but are not limited to the following:

    • Operate as the lead point of contact, along with the LaSalle Sales Representative, for matters specific to assigned commercial clients
    • Build and maintain strong, long-lasting client relationships with assigned account base
    • Facilitate and ensure LAMP training for all assigned client users
    • Complete all requested services quotes and orders from client, sales or internal team for clients and prospects
    • Work with the PSG team on requested hardware quotes and orders
    • Evaluate and interpret network data sources (client/LAMP/Cisco) to prepare a summary of audited results for presentation to prospective clients or reconciliation for existing clients
    • Determine priority of external client requests and internal sales team requests for all assigned accounts in order to ensure the timely and successful delivery of our solutions according to customer needs and objectives
    • Consult with vendor account teams to ensure pre-order accuracy and relay post-order conversion details.
    • Evaluate and compile all post-sale information to be communicated to accounting team for invoicing.
    • Complete all procedures for managing backend account-related LAMP activity including, but not limited to, creating sites and implementing move, add, change activity
    • Assess and communicate overall customer account activity to sales team as needed
    • Assist with internal training of new team members in the CSA role
    • Handle confidential and proprietary information with discretion
    • Update personal knowledge by participating in industry related educational and networking opportunities
    • Perform all other account-related duties as assigned or requested

Desired Skills & Experience

    • Bachelor’s Degree in a related field of study
    • Minimum Expert proficiency in Microsoft Office Suite
    • Minimum 3 years of experience working with Cisco Systems service offerings, databases and online tools
    • Excellent organizational skills
    • Self-motivated with the capability to work independently
    • Highly professional
    • Excellent written and oral communication skills
    • Flexible and adaptable
    • Highly motivated to succeed
    • Personable team player
    • Ability and experience adapting to new processes and procedures
    • Basic accounting skills

Company Description

LaSalle Solutions, a Division of Fifth Third Bank, is a client-focused solutions provider that specializes in life-cycle asset management.

We provide our clients with flexible solutions to optimize financial and technology resources.

We help our clients streamline the process of IT hardware acquisition, equipment leasing, contract maintenance & management, and disposition services. LaSalle's asset management tools and services include audits, hardware acquisition (as a VAR), lease financing, and contract management and disposition through LAMP.

LaSalle has been a nationally recognized Cisco partner offering SMARTnet managed services since 1999 and our experts and tools help clients through simple, flexible and cost effective contract management.

To learn more about LaSalle Solutions and to see our LAMP tool in action go to www.elasalle.com.

INTG LaSalle Solutions Client Svcs Assoc

LOCATION - Rosemont, Illinois 60018

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.


Locations
Rosemont-United States of America
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