Bilingual Customer Service Representative

Fred Loya Insurance Oakland, CA 2018-12-13
$17 an hour

Fred Loya Insurance was established in 1974 and has grown to be one of the Largest Hispanic Top 500 Owned and Operated Companies in the United States. Our commitment to providing fast, dependable service and competitive rates for general auto insurance has made us one of the fastest growing auto insurance groups.


We offer great opportunities for:

1. Paid training to become a licensed agent

2. A new career in a solid, growing field and company

3. Pay increases for your tenure at the company

4. Promotion from within to management positions for those that excel

What sets us apart from the rest?

1. No Cold Calling or Door-to-Door Sales

2. Not a Call Center, you will work in a comfortable office environment

3. You earn an hourly wage plus incentives!

4. We offer paid training and help you to become a licensed agent

5. We offer an excellent benefit package for you and your family


  • Provide professional, courteous service to our customers
  • Accept payments and process transactions
  • Identify any potential needs the customer may have
  • Follow up with customers on quotes, renewals and cancellations
  • Involved with marketing initiatives for new business development
  • Maintain work area and office clean and neat
  • May require some travel within locations for coverage purposes within city
  • Run bank deposits as necessary
  • Other duties as assigned


  • Bilingual Customer Service Representative skill set consisting of the following:
  • Computer literate desirable
  • Bilingual (English/Spanish) required
  • Excellent communication skills
  • Must be assertive and ability to provide a first-rate experience for our customers


  • High School diploma or equivalent
  • Experience as a Bilingual Customer Service Representative is a plus
  • We do provide training and preparation for state licensing
  • Must be able follow directive and procedures
  • Must have reliable transportation and current auto liability insurance

We offer our Bilingual Customer Service Representatives competitive wages, incentives, and an excellent benefit package to include: Medical, Dental, Vision, 401K plan and several voluntary benefits that can be selected based on individual needs. In addition, we offer paid Vacation Time, and several paid Holidays. We are an equal opportunity employer.

If you are interested in this exciting opportunity as a Bilingual Customer Service Representative and meet the above qualifications we would love to hear from you!

Job Type: Full-time

Salary: $17.00 /hour


  • Customer Service: 1 year (Preferred)


  • Spanish (Preferred)
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