Patient Care Coordinator III

Frederick National Laboratory Olney, MD 2019-07-11

Patient Care Coordinator III

Job ID: req615
Facility: NIH
Location: NIH Campus 9000 Rockville Pike, Bethesda, MD 20892 USA

The Frederick National Laboratory is dedicated to improving human health through discovery and innovation in the biomedical sciences, focusing on cancer, AIDS, and emerging infectious diseases.

Position Overview:

Within Leidos Biomedical Research Inc., the Clinical Monitoring Research Program Directorate (CMRPD) provides high-quality comprehensive and strategic operational support to the high-profile domestic and international clinical research initiatives of the National Cancer Institute (NCI), National Institute of Allergy and Infectious Diseases (NIAID), Clinical Center (CC), National Heart, Lung and Blood Institute (NHLBI), National Institute of Arthritis and Musculoskeletal and Skin Diseases (NIAMS), National Center for Advancing Translational Sciences (NCATS), National Institute of Neurological Disorders and Stroke (NINDS), and the National Institute of Mental Health (NIMH). Since its inception in 2001, CMRPD’s ability to provide rapid responses, high-quality solutions, and to recruit and retain experts with a variety of backgrounds to meet the growing research portfolios of NCI, NIAID, CC, NHLBI, NIAMS, NCATS, NINDS, and NIMH has led to the considerable expansion of the program and its repertoire of support services. CMRPD’s support services are strategically aligned with the program’s mission to provide comprehensive, dedicated support to assist National Institutes of Health (NIH) researchers in providing the highest quality of clinical research in compliance with applicable regulations and guidelines, maintaining data integrity, and protecting human subjects. For the scientific advancement of clinical research, CMRPD services include comprehensive clinical trials monitoring, regulatory, pharmacovigilance, protocol navigation and development, and programmatic and project management support for facilitating the conduct of 400+ Phase I, II, and III domestic and international trials on a yearly basis. These trials investigate the prevention, diagnosis, treatment of, and therapies for cancer, influenza, HIV, and other infectious diseases and viruses such as hepatitis C, tuberculosis, malaria, and Ebola virus; heart, lung, and blood diseases and conditions; parasitic infections; rheumatic and inflammatory diseases; and rare and neglected diseases. CMRPD’s collaborative approach to clinical research and the expertise and dedication of staff to the continuation and success of the program’s mission has contributed to improving the overall standards of public health on a global scale.


  • Provides patient care coordination of all clinic-related functions and administrative support for the Pediatric Rare Tumor Research Program
  • Ensures protocol and program compliance from established guidelines
  • Communicates with various clinical administrative support offices/clinics/diagnostic centers concerning the scheduling of patient appointments, new and existing work scopes and clinical protocols (Surgery, X-ray, etc.)
  • Participates in biospecimen training (packaging/handling)
  • Handles, logs and properly stores specimens in the appropriate freezer
  • Organizes film consults and files in the LabMatrix database
  • Consults with patients to schedule appointments, enters patient ID and demographic data into the system to update clinic and physician schedules
  • Analyzes data and presents findings to appropriate groups
  • Composes correspondence on various administrative issues
  • Provides patients with information about their appointments including medical materials the patient will need to bring, dates and times, clinic information, hospital maps, travel and hotel information
  • Arranges Admission Travel Voucher (ATV) travel including lodging, meals and direct bill requests
  • Obtains up-to-date patient records and other pertinent information prior to appointment or admission
  • Maintains a roster of all patients and tracks their appointments
  • Attends weekly meetings; schedules procedures and all clinic visits
  • Helps coordinate new research patient screening appointments between protocol investigators and the outpatient clinic scheduling personnel
  • Enters/updates clinic and/or physician appointment schedule availability into the central appointment computer
  • Maintains the patient database, patient education folders and status board for clinic patients
  • Acts as a liaison between physicians, nursing staff and other departments
  • Collects outside CT scans and pathology slides, records arrival times, and fills out appropriate requests to be read by NIH personnel
  • Delivers slides/blocks to pathology for review and films to the film library
  • Designs and sets up filing systems and office procedures
  • Files routine patient information, tests, reports, etc. into patient research records
  • Maintains the calendar with current updates for the weekly clinic meeting
  • Interacts with Branch teams and clinic personnel to ensure regulations are followed
  • This position is located in Bethesda, Maryland


  • Possession of a high school diploma or equivalent. Foreign degrees must be evaluated for US equivalency
  • A minimum of five (5) years of progressively responsible administrative experience, to include a minimum of one (1) year in a clinical/medical setting
  • Must have experience scheduling patient appointments and maintaining patient records
  • Knowledge of record keeping and medical terminology
  • Ability to understand clinical operations in order to provide adequate patient care arrangements
  • Ability to efficiently compose correspondence, prepare reports from raw data, design and set up filing systems
  • Experience with Microsoft software applications
  • Excellent oral and written communication skills
  • Must be able to obtain and maintain a security clearance


  • Familiarity with regulatory requirements and guidelines for clinical research
  • Oncology experience
  • General familiarity with requirements of clinical protocols
  • General knowledge of scientific, safety, or medical technologies

Equal Opportunity Employer (EOE) | Minority/Female/Disabled/Veteran (M/F/D/V) | Drug Free Workplace (DFW)

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