Supervisor, Aircraft Appearance

Frontier Airlines Keenesburg, CO 2018-12-07

Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 80 destinations in the United States, Canada, Dominican Republic and Mexico on more than 300 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Rocky Mountain hospitality to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2016 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

The Aircraft Appearance Supervisor oversees the Aircraft Appearance department’s day-to-day operations. This includes but is not limited to developing and supervising Aircraft Appearance Agents and Coordinators as well as outside vendors. (as described in the AAPM manual).

Essential Functions:

  • Provide leadership, direction and on-the-job training to agents and coordinators.
  • Assign and distribute workload to Aircraft Appearance Coordinators and Agents.
  • Monitor employee performance and take corrective action as necessary.
  • Evaluate daily manpower, assign work teams and ensure maximum coverage.
  • Perform daily audit of “Aircraft Security Check” forms.
  • Processing of department time and payroll.
  • Analyze future flight schedules to assist in creating shift bids for department.
  • Ensure adherence to airport and aircraft security regulations and report any violations and/or potential violations to management.
  • Identify possibilities for operational improvements and communicate them to the Mgr, Aircraft Appearance.
  • Monitor employee and aircraft safety and report any hazards or incidents to management.
  • Ensure adherence to airport and aircraft security regulations and report any violations and/or potential violations to management.
  • Serve as liaison between Frontier and contract cleaning in Frontier stations.
  • Communicate effectively with various departments.
  • Monitor and order supplies.
  • Assist the flight crews, coordinators and agents when necessary.

Other Functions:

  • Other duties as assigned by Mgr, Aircraft Appearance

Job Requirements:

  • High school diploma or GED
  • Previous customer service experience with an airline
  • 6 months of experience as Aircraft Appearance Coordinator with Frontier
  • Previous supervisory and management experience - required
  • Must possess a valid drivers license
  • Experience with Kronos computer system – required
  • Jet-bridge experience and certification
  • Must be able to qualify for and maintain a current US Customs seal

Knowledge, Skills and Abilities:

  • Capable of delegating work and tracking its progress
  • Able to determine necessary equipment/supplies needed for proper appearance of the plane and an FAA safety audit
  • Must be able to perform ACA duties (coordinator, agent) if operationally necessary
  • Ability to provide excellent customer service at all times and applies problem-solving techniques in difficult passenger or crew situations
  • Ability to lead and motivate Aircraft Appearance Coordinators and Agents in a positive and professional manner
  • Excellent time management and prioritization skills
  • Excellent verbal communication skills.
  • Ability to prioritize multiple tasks in a stressful environment
  • Ability to communicate in an effective, calm, and professional manner at all times
  • Good knowledge of Frontier Airlines policies and procedures
  • Ability to work in a team environment especially with other supervisors and managers

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including: recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

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