Assistant Manager

GameStop Rancho Santa Margarita, CA 2019-07-10

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

  • Provide best in class guest service: promptly and personally greet guests, respond to guest concerns and complaints quickly, effectively and courteously; align guest needs with GameStop product and benefit solutions, and recommend additional items as appropriate, applies all selling behaviors during every transaction, and ensure every guest is thanked for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store to engage them.
  • Process guest purchases/return transactions via Point‐of‐Sale computer system via PC keyboard, including making accurate change, placing merchandise in a bag, and removing receipt from the printer to give to guest, ensuring the guest receives exceptional service throughout the interaction
  • Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally, using the phone greeting provided by GameStop which reflects our commitment to top notch guest service
  • Promote GameStop’s unique guest benefits, some examples are: new title reservations program, and Power Up Rewards guest loyalty program
  • Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best‐in‐class guest service is consistently provided
  • Provide timely and appropriate feedback to the Store Leader concerning staff performance and address as directed, ensuring everyone is aligned with the store leaders guest service expectations
  • Assist the Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures, guest service expectations and guidelines

Job Types: Full-time, Part-time

Experience:

  • Retail customer service: 2 years (Required)

Work Location:

  • One location
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