Lead Merchandiser

GENERAL SUMMARY: The Lead executes the day to day business plan created by the Senior General Manager/General Manager and fosters a positive customer and employee experience. The Lead supports the on-the-job training of associates while communicating development feedback to the leadership team. The Lead supports the leadership team in fostering a positive work environment that ensures both internal and external customer satisfaction and drives sales. Providing our customers with an optimal shopping experience is our #1 priority. The Lead is required to work together with peers and sales associates and perform a variety of cross-functional tasks as assigned by the leader on duty.

ESSENTIAL DUTIES & RESPONSIBILITIES:

The Lead is also responsible for the Areas of Accountability that fall under each category below.

Customer Engagement

• May occasionally act as the Leader on Duty as needed and consistently models the brand service standard and sub-brand selling behaviors during non-peak business hours.
• Enforces all Loss Prevention policies, and communicates violations to the leadership team or the Code of Business Conduct Hotline.
• Executes shortage action plan to minimize loss while achieving shrink goals.
• Maintains company standards of neat, clean and organized sales floor and stockroom.
• Shares feedback from customers with leadership team to improve the overall customer experience.
• Treats all customers with respect consistently and contributes to a positive work environment.
• Role models a positive work environment for all employees.

Daily Operations

• Ensures all back room areas including bathrooms and employee break areas are cleaned regularly.
• Influences employees to support an operationally efficient and effective process driven environment.
• Upholds all company policies as outlined in the Policy and Procedure Manual, including the Field Employee Policy Guide and Code of Business Conduct.
• Supports the leadership team to ensure Store Compliance Audit standards are met and maintained.
• Communicates daily goals and priorities to support associates, redirects activities as necessary to achieve productivity standards.
• Helps store drive all KPI’s as determined by Store Leadership Team as it relates to the Lead’s areas of responsibility.

Talent Development

• Supports on-the-job training for sales associates on company initiatives and standards to ensure that everyone fully understands company direction.Talent Management

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• Communicates any policy violations to the leadership team in a timely, confidential manner.
• Communicates development feedback of sales associates to the leadership team.
• Supports employee engagement by recognizing and rewarding outstanding performance Action OrientedComposureDrive for ResultsListening ORGANIZATION RELATIONSHIPS:

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• Functional/Technical
• Customer Focus
• Approachability
• CORE COMPETENCIES

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• Reports to the Assistant General Manager/Assistant Manager.
• Supervises Sales Associates.
• Interacts with District Manager and other Business Partners.

REQUIRED QUALIFICATIONS:

• Ability to model professional behavior, as outlined in the Code of Business Conduct, at all times.
• Ability to communicate effectively with Sales Associates, customers and management.
• Ability to follow written or verbal instruction.
• Ability to create a positive work environment.
• Ability to listen to feedback and take constructive action.
• Ability to demonstrate excellent customer service when on sales floor.

Minimum educational level:

• High School graduate or equivalent.

Minimum experience:

• Six months of Gap Inc. experience preferred.
• Previous retail experience preferred.

Physical Requirements:

• Ability to communicate effectively with customers and store employees.
• Ability to maneuver around sales floor, back room and office areas.
• Ability to lift and carry 30 lbs.

Schedule Requirements:

• Open availability and flexibility to work nights, weekends, including opening and closing shifts, to meet the needs of the business.*
• Regular attendance is an essential function of the job.*

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Job Type: Part-time

Required education:

• High school or equivalent

Required experience:

• Merchandising: 3 years