Merchandising Manager

Gap Bellevue, WA 2017-03-08

GENERAL SUMMARY: The Lead executes the day to day business plan created by the Senior General Manager/General Manager and fosters a positive customer and employee experience. The Lead supports the on-the-job training of associates while communicating development feedback to the leadership team. The Lead supports the leadership team in fostering a positive work environment that ensures both internal and external customer satisfaction and drives sales. Providing our customers with an optimal shopping experience is our #1 priority. The Lead is required to work together with peers and sales associates and perform a variety of cross-functional tasks as assigned by the leader on duty.


The Lead is also responsible for the Areas of Accountability that fall under each category below.

Customer Engagement

  • May occasionally act as the Leader on Duty as needed and consistently models the brand service standard and sub-brand selling behaviors during non-peak business hours.
  • Enforces all Loss Prevention policies, and communicates violations to the leadership team or the Code of Business Conduct Hotline.
  • Executes shortage action plan to minimize loss while achieving shrink goals.
  • Maintains company standards of neat, clean and organized sales floor and stockroom.
  • Shares feedback from customers with leadership team to improve the overall customer experience.
  • Treats all customers with respect consistently and contributes to a positive work environment.
  • Role models a positive work environment for all employees.

Daily Operations

  • Ensures all back room areas including bathrooms and employee break areas are cleaned regularly.
  • Influences employees to support an operationally efficient and effective process driven environment.
  • Upholds all company policies as outlined in the Policy and Procedure Manual, including the Field Employee Policy Guide and Code of Business Conduct.
  • Supports the leadership team to ensure Store Compliance Audit standards are met and maintained.
  • Communicates daily goals and priorities to support associates, redirects activities as necessary to achieve productivity standards.
  • Helps store drive all KPI’s as determined by Store Leadership Team as it relates to the Lead’s areas of responsibility.

Talent Development

  • Supports on-the-job training for sales associates on company initiatives and standards to ensure that everyone fully understands company direction.Talent Management


  • Communicates any policy violations to the leadership team in a timely, confidential manner.
  • Communicates development feedback of sales associates to the leadership team.
  • Supports employee engagement by recognizing and rewarding outstanding performance Action OrientedComposureDrive for ResultsListening ORGANIZATION RELATIONSHIPS:


  • Functional/Technical
  • Customer Focus
  • Approachability


  • Reports to the Assistant General Manager/Assistant Manager.
  • Supervises Sales Associates.
  • Interacts with District Manager and other Business Partners.


  • Ability to model professional behavior, as outlined in the Code of Business Conduct, at all times.
  • Ability to communicate effectively with Sales Associates, customers and management.
  • Ability to follow written or verbal instruction.
  • Ability to create a positive work environment.
  • Ability to listen to feedback and take constructive action.
  • Ability to demonstrate excellent customer service when on sales floor.

Minimum educational level:

  • High School graduate or equivalent.

Minimum experience:

  • Six months of Gap Inc. experience preferred.
  • Previous retail experience preferred.

Physical Requirements:

  • Ability to communicate effectively with customers and store employees.
  • Ability to maneuver around sales floor, back room and office areas.
  • Ability to lift and carry 30 lbs.

Schedule Requirements:

  • Open availability and flexibility to work nights, weekends, including opening and closing shifts, to meet the needs of the business.*
  • Regular attendance is an essential function of the job. *

As a Lead you may have responsibilities in one of the following roles.

Lead - Merchandising

Merchandise Muscle

  • Partners with appropriate leader to direct shipment placement on sales floor.
  • Assists in executing merchandise flow and product placement. Product Handling


  • Supports and ensures execution of all shipment receiving and processing procedures to floor-ready standards.
  • Ensures all delivery information is recorded and accurately reported.
  • Tracks productivity and ensures that the team is meeting the Merchandise Handling Manual standards for all sales support tasks.
  • Communicates staffing requirements for merchandise handling and replenishment processes to the leadership team.
  • Ensures floor is replenished per company guidelines. Follows up with staff to ensure accuracy.
  • Manages shipment supplies and fixtures and communicates needs to the leadership team.
  • Ensures stockroom and stockroom activities meet Risk Management requirements
  • Oversees and executes markdowns in a timely and accurate manner. Audits markdowns to ensure accuracy.
  • Performs audit and transfers of damaged and defective merchandise, completes re-tickets and charge sends according to Merchandise Handling Manual. Lead – Customer Customer Engagement


  • Participates and supports community involvement to drive Brand loyalty and awareness.
  • Suggests a GapCard/CIC to customers, informing them of the benefits.
  • Handles customer situations in compliance with policy and procedures; escalates issues as appropriate.Daily Operations


  • Monitors floor coverage during non-peak hours to complete all workload and to ensure compliance to meal and break policies.*_
  • Supports all cash wrap procedures requiring management approval to ensure customers are served in accordance with customer service and cashier guidelines._ _
  • Monitors the store fund (i.e., safe and registers) to ensure the store has appropriate funds for daily/weekly business needs._* _
  • Stays current on goals and priorities as it relates to the selling floor.Talent Recruiting_


  • Supports the leadership in identifying qualified external talent to create a network of Sales Associate bench talent.


Job Type: Part-time

Required education:

  • High school or equivalent

Required experience:

  • Merchandising: 1 year
  • Retail Management: 1 year