9275057 Technical Writer II

Global Software Resources Sunol, CA 2019-07-11

Job Title: Technical Writer

Location: Sunnyvale, CA

Duration: 6 month contract

NOTE: This is a W2 contract position, NO Vendors please, we cannot work on Corp to Corp at this time. If you have to work through your employer, please do not apply.

Job Description

  • As part of the Product Operations team, the Senior Technical Writer’s primary responsibility will be to create accurate, high quality, detailed technical documentation for digital marketing and the CMS technical team.
  • This role will be responsible for ensuring that digital marketing can effectively use and understand our highly customized CMS system with all its nuances and manual / automated processes to publish and innovate our digital experience.
  • Candidate must be articulate, technical, creative, and passionate about writing quality documentation.
  • The ideal candidate must have experience producing content for Content Management Systems, Web Services and with a familiarity of Cloud services.
  • Optimally the need is to create technical support CMS documentation and document CMS workflows / use cases and processes that change over time.

Key Responsibilities

  • Author technical documentation for our current highly customized / specialized CMS system and translation / global modules
  • Identify documentation gaps, collaborate with engineers and cross-functional teams to eliminate gaps
  • Design and organize documentation sets for developer products and potentially migration documentation from an old CMS system to new system and identify gaps
  • Maintain documentation with changes that reflect any updates / upgrades
  • Create standards and processes to develop and deliver web producer guides, WYSIWYG best practices, and how-to documents
  • Partner with technical writers across products to produce documentation for areas of cross-product feature impact while striving for consistency in style and format
  • Collaborate with engineering and digital marketing to maintain and keep consistent our style guides and best practices, templates, gated assets


  • 6+ years of experience writing technical documentation for Digital Marketing business unit and developer audiences
  • Proven track record of writing clear, concise, effective technical and web producer user flow / use cases documentation
  • Ability to document translations / callbacks processes, global and localized specialized processes and how- to documentation with a global audience in mind
  • Ability to rapidly comprehend technical concepts, use cases
  • Self-learner with the ability to elicit information through research and other sources
  • Experience working in an Agile development environment and iterative documentation delivery
  • Ability to read and understand source code, and add documentation comments required
  • Experience as a developer is a plus
  • Good communication and interpersonal skills
  • A plus, if ability to create API reference documentation that include XML and/or JSON response`
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