Associate Customer Service Manager - Annuity Operations
Great American Insurance Group West Chester Township, OH 2019-07-11Overview
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.
Our Annuity Operations division is looking for an Associate Customer Service Manager to join the team. Prior supervisory/management experience is required for this position.
Responsibilities
- Oversees employees responsible for financial functions of the customer service team.
- Ensures employees have access to, are trained on and are using the most current regulations, department guidelines, policies and procedures. Ensures compliance with company and regulatory guidelines.
- Identifies operational and / or potential systemic problems; identifies root causes and ensures that solutions are implemented promptly.
- Requests or generates and analyzes management reports to track and assess unit performance, process flow, customer satisfaction and other metrics.
- Manages internal controls to ensure accuracy, timeliness and quality of work. Identifies and implements methods to improve processes and procedures.
- Participates in planning and ensures that the team meets budget and performance targets.
- Responsible for the performance, development and coaching of staff (i.e. hiring, firing, performance management, pay increases, etc.). Provides training for new members of the team / unit.
- Performs other duties as assigned.
Qualifications
- 2 or more years of related experience, including prior management/supervisory experience
- Experience in financial services
- Prior call center experience
- FINRA Series 6 license strongly preferred
- Associate's degree or equivalent experience
