Analyst, Product Strategy and Analytics

Hawaiian Airlines Kāne‘ohe Bay, HI 2019-06-13

Position Overview

This role is critical to driving strategic revenue initiatives and special projects across the Revenue Management & Network Planning department and beyond. The role focuses on analyzing new travel products and optimizing existing processes to drive passenger revenue at Hawaiian Airlines. Projects range in focus from implementation of reporting development and improvement of internal processes to application of decision science for business decisions.

Key Responsibilities

  • Create ad-hoc and automated reporting to provide insight into travel products and initiatives including Extra Comfort, Upgrades, Bags, Neighbor Island Travel Program, etc
  • Develop commercial decision-making support tools to support pricing, revenue management, loyalty programs, and planning
  • Evaluate business impact for strategy, pricing and inventory decisions
  • Incorporate new data sources into existing reports and databases
  • Conduct routine KPI reporting for RM, Sales & Marketing
  • Analyze demand, seasonality, customer booking valuation, and customer segmentation
  • Participate in special projects or ad-hoc analyses in the commercial area as assigned


Minimum Requirements

  • Bachelor’s degree in a quantitative discipline or equivalent
  • 2 years of work experience in an analytical role
  • Understanding of relational database architecture and the ability to merge large data sets from disparate sources
  • Experience in Data Visualization tools such as Tableau, Power BI etc.
  • Experience building automated reports and dashboards using MS Excel
  • Strong presentation and communication skills, particularly related to the visual display of quantitative information
  • Ability to effectively synthesize and draw conclusions from complex data

Preferred Qualifications

  • Graduate degree in operations research, computer science, statistics or similar quantitative discipline
  • Ability to write queries and using T-SQL (e.g. views, dynamic sql, stored procedures)
  • Experience with basic Revenue Management concepts
  • Experience with ETL concepts and tools such as SSIS, ODI
  • Experience programming in Java, .Net, Visual Basic, R, Python
  • Mastery of analytical tools, including spreadsheet modeling, statistical analysis tools, and computational software

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 90th year of continuous service, Hawaiian is Hawaii’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

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