Account Manager- China Office

This role is based out of our office in China. Our Account Managers are responsible for monitoring and managing all orders in the ERP system (TAPS). This includes but is not limited to, reviewing order entry, communicating order changes, generating pick tickets, and ensuring vendor compliance. The Account Managers are to maintain lines of communication with all distribution offices.

Job duties include but are not limited to:

• Reviewing accurate order entry by order processing team
• Communicate order changes and or product delays to customers and sales reps
• Answer customer inquiries via phone or email
• Review all orders in ERP system and ensure proper allocation and or tagging of the orders (conflict report)
• Account Manager is responsible for on time pick ticket generation for all orders
• Ensure all orders in picking are packed by Logistics
• Authorize credit cards for credit card customers
• Manage order changes submitted by the customer and or warehouse due to out of stock
• Order special labels for customers if required

• Review monitoring reports daily
• Maintain accurate records for all orders and file original BOLs, Invoice, and Pick Tickets

Required:

• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Excellent verbal and written communication skills
• Accurate and precise attention to details
• Valid US passport
• Able to relocate to China- housing will be provided

Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at anytime.

Job Type: Full-time

Experience:

• Excel: 5 years (Preferred)
• Account Management: 5 years (Preferred)
• ERP: 5 years (Preferred)
• Distribution: 5 years (Preferred)

Relocation:

• China (Required)

Additional Compensation:

• Other forms

Work Location:

• One location

Job Duties:

• Manage multiple accounts, ensuring that a high level of customer retention and satisfaction is maintained
• Meet monthly quotas
• Record changes to customer accounts, updating service packages, adding accounts, and removing accounts as needed
• Other duties as requested