Logistics Customer Service

HEY DUDE SHOES March Air Reserve Base, CA 2019-07-10

Our Account Managers are responsible for monitoring and managing all orders in the ERP system (TAPS). This includes but is not limited to, reviewing order entry, communicating order changes, generating pick tickets, and ensuring vendor compliance. The Account Manager is to review all charge backs issues by a customer and submit disputes when possible. Account Managers are to maintain lines of communication with Order Processing team and Logistics to ensure accuracy and on time processing of all orders.

Job duties include but are not limited to:

  • Reviewing accurate order entry by order processing team
  • Communicate order changes and or product delays to customers and sales reps
  • Answer customer inquiries via phone or email
  • Review all orders in ERP system and ensure proper allocation and or tagging of the orders (conflict report)
  • Account Manager is responsible for on time pick ticket generation for all orders
  • Ensure all orders in picking are packed by Logistics
  • Authorize credit cards for credit card customers
  • Manage order changes submitted by the customer and or warehouse due to out of stock product
  • Monitor and Manage chargebacks through customer portal and update chargeback log
  • Order special labels for customers if required
  • Invoice orders and provide original invoice to customers
  • Review monitoring reports daily (Orders passed cancel date, orders in picking passed cancel date, orders approaching start ship.)
  • Maintain accurate records for all orders and file original BOLs, Invoice, and Pick Tickets

Required Skills

  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
  • Excellent verbal and written communication skills
  • Accurate and precise attention to details

Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at anytime.

Job Type: Full-time


  • EDI: 4 years (Preferred)
  • Logistics: 4 years (Preferred)
  • Key Account Management: 4 years (Preferred)
  • ERP: 4 years (Preferred)
  • Wholesale Customer Service: 4 years (Preferred)
  • Routing: 4 years (Preferred)
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