Floral Department Manager

Hornbacher's Erie, ND 2019-07-11

Responsibilities

The purpose of this position is to coordinate the Floral Department plans and management responsibilities to promote sales and achieve profit margins, in addition to providing a positive environment for our customers and associates.

Assists customers during their shopping experience
  • Greet, Offer, & Thank all customers
  • Prompt response to customer concerns
  • Ability to perform duties of floral clerks
  • Recording and reporting customer requests
  • Provide floral expertise to customers
  • Design and assemble fresh arrangements for customers

Functional Requirement:

  • Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 50 lbs., equipment operation (intercom, telephone, scanner, register, scale, scissors, box cutter), frequent contact with water and various flowers
  • May occasionally be exposed to temperatures of approximately 35F while handling products in coolers and display cases. Most of the work is performed in a temperature-controlled store environment.
  • Mental: judgment/decision making, social skills/verbal interaction, knowledge of weights and measurements, memorization, reading, writing, & math
  • Ability to learn design, proper handling, preparation, seasonality, and perishability of product.
Maintenance of fresh product and a clean shopping environment
  • Ensures floors are clear of debris at all times
  • Cleaning shelves, cases, and racking according to cleaning schedule
  • Maintains the eye-appeal of the department
  • Proper inventory control through pricing, labeling, watering, and stocking

Functional Requirement:

  • Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 50 lbs., equipment operation (cardboard baler, garbage compactor, box cutter, pallet jack, shopping cart, ladder, knives, scissors), frequent contact with water and various flowers
  • May occasionally be exposed to temperatures of approximately 35F while handling products in coolers and display cases. Most of the work is performed in a temperature-controlled store environment.
  • Mental: judgment/decision making, social skills/verbal interaction, knowledge of weights and measurements, memorization, reading, writing, & math
  • Ability to learn design, proper handling, preparation, seasonality, and perishability of product

Daily supervision of store policies and procedures

  • Develop effective daily/weekly work plans
  • Adherence to Hornbacher’s Food Safety Practices
  • Utilize sales projections, budgeted labor goals, & previous operating results to optimize store performance
  • Providing performance reviews to floral department associates
  • Providing training and development opportunities for store associates
  • Calling in maintenance requests for floral department issues
  • Manage the department receiving, invoices, pricing, and inventory to ensure proper product control and that gross profit goals are met
  • Supervising, ordering, scheduling, and being responsible for the overall condition of the department

Functional Requirements:

  • Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 50 lbs., equipment operation (pallet jack, box cutter, shopping cart, ladder, computer, phone, intercom, Telzon, cardboard baler, garbage compactor, knives, scissors), frequent contact with water and various flowers
  • May occasionally be exposed to temperatures of approximately 35F while handling products in coolers and display cases. Most of the work is performed in a temperature-controlled store environment.
  • Mental: judgment/decision making, social skills/verbal interaction, knowledge of weights and measurements, memorization, reading, writing, & math, analyzing and planning, basic business acumen, and attention to detail
  • Ability to learn design, proper handling, preparation, seasonality, and perishability of product

Qualifications

People management skills
  • Training and development of associates to ensure competence in assigned tasks and to develop for advancement
  • Managing performance of associates
  • Recognizing coaching opportunities and utilizing skills to encourage growth
  • Encouraging active participation and cooperation within the store
  • Encourage individual & group effort toward providing the best service possible

Commitment to excellence

  • Actively seeking new ways of working to improve productivity
  • Developing existing competencies to a higher level
  • Seeking out learning opportunities to facilitate growth
  • Maintains cleanliness and eye-appeal of sales floor and back room
  • Inspecting department operations daily to ensure product availability, quality, pricing, proper merchandising, and service levels to maximize sales

Communication skills

  • Ability to Greet, Offer, & Thank all customers
  • Building strong channels of communication throughout the store
  • Communicating with customers on ways to deliver outstanding service
  • Addressing customer concerns and presenting mutually beneficial outcomes
Logical reasoning skills
  • Ability to multi task and prioritize business needs
  • Identifying patterns and trends of the business and utilizing that information to provide outstanding customer service
  • Recognizing problems and the ability to solve them creatively and independently
  • Analyzing profit and loss statements

Experience

  • 1-2 years supervisory experience preferred
  • 3-5 years of floral experience preferred
  • Must be able to work a variety of shifts; including nights, weekends, & holidays.

Overview

At Coborn’s, Inc. we go all out to “Be Remarkable.” Our culture celebrates employee ideas and encourages creative innovations. We’re growing, learning, and overflowing with energy. In a dynamic atmosphere that welcomes diversity, we are investing in our employees, along with the growth of our company. Join our grocery teams and connect with guests in a fast-paced retail position with advancement opportunities where you are encouraged to shine as you use your guest service skills. If you're friendly and dependable and you like to work with terrific guests, we'd love to talk about an opportunity on our team.

Coborn's, Inc. is a fast-growing employee-owned grocery retailer located in the Midwest. Our grocery store formats include Coborn's, Cash Wise, Marketplace Foods, Hornbacher's and Save-A-Lot stores, and we offer unique online grocery home delivery services through our CobornsDelivers and Cash Wise Delivers locations. Coborn's, Inc. also owns and operates liquor stores under the Coborn's Liquor, Cash Wise Liquor and Captain Jack's brands. Additionally, our fuel and convenience division, in-house grocery warehouse and distribution center, in-house Central Bakery, and Tops Cleaners are significant assets to our operations. We also have a handful of other retail entities in the markets where the fit is right: Little Dukes, Holiday Stationstores, Ace Hardware, Caribou Coffee, Dunn Bros Coffee, Subway and Erbert and Gerbert's.

Our remarkable employees strive to inspire happiness, healthy living and simplicity one guest at a time. With a vibrant and fun work environment, ongoing opportunities for career growth, and generous benefit packages, Coborn's offers a bright future for all employee owners.

Here’s a list of some of the many benefits that we offer:
  • Vacation Pay
  • Holiday and Sunday Premium Pay
  • Employee Stock Ownership Plan (ESOP)
  • 401(k) plans
  • Voluntary Benefits
  • Additional benefits available to full time team members
In addition to this list, we also offer flexible scheduling. We understand that many of our employees are trying to juggle school, practice, family time, errands and personal hobbies, all with only about 16 hours of “awake time” in a day.

We celebrate a culture of recognition, encouraging employees to recognize and thank one another for remarkable behavior. We even have an app for that!

We’re always looking for motivated, high-potential employees who want to be part of our next generation of leaders! There are opportunities to grow within our company to positions you may not yet even know exist. Coborn’s, Inc. offers a variety of development programs for employees who want to grow their careers with us.

Finally, we believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.
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