Internal Contact Representative 2 Provider Medicaid Calls

Humana Arabi, LA 2019-07-11

Description

The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Inbound Contacts Representative 2 Provider Medicaid Calls handles provider call inquiries related to benefits, eligibility and claim related questions, which may include resolving issues, providing education, and problem solving. Representative accurately records inquiry details, capturing comments and/or complaints, transactions and takes necessary actions in accordance to documented policy and procedures. Decisions typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications

  • High School Diploma or equivalent
  • 2 years of customer service experience
  • Demonstrated customer service orientation
  • Strong computer skills utilizing multiple computer applications simultaneously
  • Ability to maintain a professional demeanor, practicing strict confidentiality for all sensitive information
  • Strong initiative with the ability to adapt to change quickly and be empathetic

Preferred Qualifications

  • Associate's or Bachelor's Degree
  • Call center experience
  • Healthcare experience
  • Fluency in Spanish is a plus

Additional Information

The hours of operation range from 7:00 AM to 7:00 PM CST. Please note that the training hours of operation are typically 8:00 AM to 4:30 PM CST. Overtime is generally voluntary but may be mandatory based on business needs. We strive to provide a minimum of a 1 week advance notice if you need to work OT hours.

Scheduled Weekly Hours

40
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