This role requires experience in communicating and negotiating with executives at all levels of the business, along with a passion for continuously improving client satisfaction.
Other responsibilities include:
Lead key transformation projects for key clients across IBM Business units, with an objective to enhance the overall experience and bring in delivery excellence in operations
Engage with key clients in order to solicit feedback on the overall process and drive correction & preventive actions basis the feedback received.
Drive NPS as the common gauge for client feedback across all stakeholders
Provide Management reporting (MIS) to Global Mobility Leadership to enable informed decision making
Lead Monthly Operations meetings, presenting key metrics to drive performance management across delivery centres.
Required Technical and Professional Expertise
Preferred Tech and Prof Experience
- Minimum of 5 years' HR Experience;
Minimum of 2 years' experience in HR processes;
Minimum of 3 years' experience in Communicating with Executive
experience in global mobility processesEO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.