Cashier Supervisor

JCPenney Camden, MO 2019-07-10

Customer Service & Sales

- Greets and assists customers in finding products and partners with other team members when additional help is needed

- Models for and holds team accountable for outstanding customer service; demonstrates WORTH behaviors consistently

- Acts as the role model for the Manager on Duty program and expert on the Manager on Duty application on Mobile Warrior

- Directs customer service activities throughout the store

- Resolves customer issues and concerns in a professional manner

- Maximizes sales and service by ensuring staff is scheduled appropriately

- Manages and promotes FindMore with associates to drive sales and enhance customer service

- Manages credit, rewards and gift card programs throughout the store

- Actively and enthusiastically engages customers to support the company’s Instant Credit Application Process (iCAP)

Cashier Performance

- Trains, mentors and coaches all cashier associates on checkout procedures to ensure WORTH behaviors are consistently exhibited

- Regularly observes and ensures associates consistently follow and implement checkout experience processes

- Monitors associate efficiency by utilizing Point of Sale productivity metrics

Line Management & Checkout Standards

- Proactively shifts resources based on observed increase in store traffic and complexity of transaction

- Utilizes Point of Sale on Mobile Warrior, Satellite Registers, and Expeditor Stations as a means of reducing wait times during peak traffic periods

- Oversees maintenance, cleanliness, signing, and organization of all checkout stations

- Partners with Merchandise Supervisor to stock all Impulse Fixtures and merchandise according to plan

- Identifies checkout supply needs in a timely manner to ensure replenishment orders are placed in accordance with delivery deadlines

General Operations

- Responsible for maintenance of store equipment (i.e., registers, Mobile Warrior, etc.) and submit to depot as needed

- Responsible for equipment training

- Participates in annual inventory processes

Team Development

- Responsible for the completion of Cashier associate training and policy compliance

- Consistently provides ongoing feedback and coaching to associates

- Maintains notes / observations of each associate’s strengths and opportunities

- Takes action on performance and policy issues within the team

Performance Standards

- Supports company shrink and safety initiatives

- Meets established performance standards for the role on a consistent basis, including (but not limited to) the company’s iCAP program, product

Job Type: Full-time

Job Type: Full-time

Experience:

  • Relevant: 1 year (Preferred)
  • Supervisor: 1 year (Required)
  • Cashiering: 1 year (Preferred)

Pay Frequency:

  • Bi weekly or Twice monthly
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