Business Process Analyst II

JP Morgan Chase Appleton, OH 2019-07-09

Regulatory Control Operations (RCO) is a global organization that operates as a critical partner to Asset Management, Commercial Banking and Corporate & Investment Bank and works closely with internal partners throughout CCB. Our employees embrace the Five Keys to a Great Customer Experience.


RCO consists of the following functions:

  • Reconciliation Services
  • Confirmations
  • Currency Transaction Reporting
  • Court Orders and Levies
  • Business Reporting & Analytics
  • Mortgage Custody

This role will have primary responsibility over the process and execution of complex legal orders as they impact operations within Regulatory Control Operations and throughout the firm.

Key Responsibilities

The Confirmations and Regulatory Reporting Change Management and Business Strategy Analyst may:

  • Work with line of business legal partners and Sr. Leaders to develop procedures for the proper execution of complex legal orders
  • Interact with business users, including senior managers, to understand key business processes and translate business requirements into process and/or technical solutions.
  • Partner with business leaders and project managers to develop processes that ensure the accurate measurable execution of each complex legal order served
  • Prepare process and executive level reporting to provide insight into work performed by the team
  • Design and produce ad hoc reporting and develop business cases.
  • Identify and implement process improvements to streamline data collection and report creation.
  • Liaise with key stakeholders and subject matter experts including Compliance, Investment Bank, Treasury Services, Consumer Bank, Technology, Legal and Internal Audit for various business and functional tasks.
  • Develop an in-depth understanding of business systems. Apply knowledge to identify opportunities and to understand issues, determine solutions and resolve.
  • Assist in defining end-to-end process flows, hand-offs, controls and metrics, and gain key stakeholder approval.
  • Drive engagement in Continuous Improvement culture, including employee submission of “Most Wanted Improvements” (MWIs) and “Just Do Its” (JDIs), and Change Management activities across lines of business. Drive a culture that looks at process improvement and where it can apply across RCO and CTO with one project.
  • Provide project execution support and services for across RCO business functions
  • Be a key driver of customer obsession.
Qualifications
  • Bachelor’s degree or equivalent experience required
  • Five or more years of operations, technology, financial, reporting or risk management experience
  • Experience in process improvement, process mapping, and/or project management
  • Experience in SharePoint development strongly preferred
  • Experience in risk and control management including issue management and customer correction protocols and framework
  • Direct or indirect management experience
  • History of success working in a team and independent environment
  • Strong decision making capabilities and the ability to identify problems, propose solutions, and influence change
  • Proactive self-starter with the ability to deliver value-added support to business partners in a dependable, timely and accurate manner
  • Flexibility and willingness to accept new assignments and challenges in a rapidly changing environment
  • Finds opportunities to add/create value
  • Negotiates to find creative solutions to reach goals of the group and achieve win/win solutions.
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