Market Supervisor

KFC Wheeler, IN 2019-07-02

We are currently looking for experienced leaders to lead KFC units in the Northern Indiana area. We have fun, and we offer personal challenge.

The Market Supervisor has the responsibility for overseeing the people, processes and operations of up to 6 restaurants in one area. The Market Supervisor drives excellence in day-to-day operations of all restaurants in their market: trains, coaches and supports managers; plans, sets goals and utilizes success routines; focuses on in-store problem solving/process improvement; sets standards; recognizes and motivates Restaurant Managers, Assistant Managers and Restaurant Teams.

Additional Responsibilities Include:

  • Provides leadership for each manager in the market to ensure absolutely uncompromising levels of customer satisfaction.
  • Is maniacal about providing excellence in execution of quality food, service, cleanliness and speed standards.
  • Leads the way by working with each RGM in the market to deliver PACE (Profit after Controllable Expense), utilizes available reports (e.g. exception reporting) to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are followed at all times.
  • Partners with each RGM in the market to build sales over last years sales achievement.
  • Accountable for coaching and training RGMs, AUMs and Shift supervisors for operational excellence, supports national training initiatives, involved in process for new employee orientation, monitors training processes to ensure quality training of team members and managers.
  • Aggressively develops and maintains RGM and AUM staffing levels; drives to full management staffing for each restaurant in market; commits to selection process; monitors restaurant-level staffing.
  • Assures execution of the highest standards of OSHA, local health and safety codes, and company safety and security policy.
  • Champions recognition and motivation efforts throughout the market.
  • Does not compromise in creating and maintaining a safe environment for employees and customers.
  • Has authority to hire and fire (or participate in those decisions)

Requirements:

The ideal candidate for the Area Coach/District Manager position will posses:

~ Good communication skills, and strong interpersonal and conflict resolution skills

~ Exceptional team building capability

~ Basic business math and accounting skills, and strong analytical/decision-making skills

~ Basic personal computer literacy

~ High School Diploma or GED preferred, College or university Degree Preferred

~ Three to five years of successful, high sales volume, operational management experience in the Quick Service Restaurant industry.

~ Brand experience, highly desirable.

~Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.

~Proven ability to drive customer satisfaction, financial performance and employee satisfaction

We offer:

Competitive salary & benefits commensurate with experience and Comprehensive Training Programs

Job Type: Full-time

Experience:

  • restaurant management: 3 years (Required)

Job Type: Full-time

Experience:

  • Relevant: 3 years (Required)

Work Location:

  • Multiple locations
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