Primary Care is part of a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.
We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.
About the Job
Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care. S/he will assist with patient care and operational flow by performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population.
The MA I will organize work to enhance patient satisfaction and provider efficiency. S/he will collaborate with providers for daily needs/schedule coordination, by reviewing provider schedule and anticipating patient, provider and appointment needs at the time of the patient visit, keep visits running on time, communicate delays with patients, manage same-day schedule additions, ensure exam rooms are properly supplied and provide support for patient forms completion. The MA I is responsible for following and sustaining all workflows, standard work, policies, and procedures.
The performance of the Medical Assistant I in the delivery of empathetic and efficient care and service will have a direct impact on our overall patient satisfaction.
The Medical Assistant works in collaboration with the physician(s), other health care provider(s), and other ambulatory support staff within the department and with other disciplines to deliver patient care.
Education: High School Diploma or equivalent required, and:
1) Graduate of an Accredited Medical Assistant program or 2.) has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA)
Licensure, Certification, Registration:
Certification required upon hire and maintained if not a graduate of an accredited medical assistant program.
Note: Those hired prior to May 28, 2017 without a certification are grandfathered in this position.
Achieves and maintains Basic Life Support (BLS) certification through American Heart Association, within 90 days of hire.
Skills, Knowledge & Abilities:
Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues. Knowledge of medical terminology. Must possess strong problem solving abilities and analytical skills to ensure patient’s needs are met. Must possess basic computer skills to input and retrieve clinical information, as well as patient registration and appointment information. Utilizes critical thinking and good judgement in performance of tasks. Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth work flow
DAYS / 40 HOURS / BILLERICA, MA
The Lahey Model of Care—right care, right time, right place—is exactly what patients, providers and payers need and deserve. Identifying and delivering on this convergence of interests has positioned Lahey Health for further growth. Our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.
Lahey Health is a robust, regional system including a teaching hospital, community hospitals, primary care providers, specialists, behavioral and home health services, skilled nursing and rehabilitation facilities, and senior care resources throughout northeastern Massachusetts and southern New Hampshire. The system has a global presence with programs in Canada, Jordan and Bermuda.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.