Expeditor - Guest Services

Las Vegas Sands Corp. Jean, NV 2019-07-10
Position Overview:

The primary responsibility of the Expeditor – Guest Services is to dispatch guests’ requests quickly and efficiently to the appropriate department contact. The Expeditor also acts as a liaison between Housekeeping and Front Office staff to ensure accurate updating of the guest’s suite status. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:
  • Relay guest requests to the appropriate personnel using proper forms and procedures.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests.
  • Be familiar with all hotel services/features and local attractions/activities to respond accurately to guest inquiries.
  • Ensure the proper handling of all laundry, floral and package items, including the maintenance of all relevant logs.
  • Post all Valet and shoeshine charges.
  • Ensure all Front Office unassigned/dirty suites are dispatched and updated in LMS system as well as in HotSOS.
  • Understand and follow guidelines for correct maintenance and use of equipment, and use equipment only as intended.
  • Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
  • Maintain a professional, neat and well-groomed appearance adhering to Company dress and grooming standards.
  • Maintain a clean and organized work station.
  • Consistent and regular attendance is an essential function of this job.
  • Perform other related duties as assigned.

Company Standards of Conduct

All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct. Team Members are expected to behave in a manner that supports a harmonious work environment to help us deliver unmatched service to our guests and customers.

Additional Duties & Responsibilities:
Additional Duties & Responsibilities:
Minimum Qualifications:
  • 21 years of age.
  • Proof of authorization/eligibility to work in the United States.
  • High school Diploma or equivalent.
  • Possess the ability to focus attention on guest needs and deal effectively with all business contacts.
  • Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
  • Basic computer skills required.
  • At least (1) year of experience in a position that deals with customers one-on-one.
  • Ability to work with others, communicate well and give direction when needed to achieve department goals and objectives.
  • Ability to communicate clearly and effectively in English, both in spoken and written form.
  • Must be able to obtain and maintain any required licenses, such as a valid Nevada Driver's License, Alcohol Awareness (TAM) card, etc. and any other certification or license, as required by law or policy.
  • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
  • Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements:

Must be able to:

  • Ability to lift or carry a minimum of 25 pounds, unassisted, in the performance of specific tasks assigned.
  • Physically access all areas of the property and drive areas with or without a reasonable accommodation.
  • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
  • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
  • Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
  • Work in a fast-paced and busy environment.
  • Must be willing to work outdoors in seasonal heat (100F+) or cold as well as inclement weather or adverse weather conditions.
  • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
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