We are currently seeking a Full-Time Training Associate in Berwyn, PA office who is an organized, innovative thinker with analytical problem-solving skills to provide property management support and assist with the development and conduction of training curriculum. This position will report to the Director of Training.
The Training Associate will be responsible for all phases of training, including, but not limited to, supporting various property management software systems, facilitating training for new programs and processes, and ensuring that all employees are up-to-date on company policies and procedures. Minimum of 4 yearsprogressive property management experience. Propertyaccounting/bookkeeping knowledge is required. The ideal candidate will enjoy working as a part of a team in a fast-paced environment, while working on various projects simultaneously.
·Monitoring, addressing, troubleshooting and resolving support requests entered through internal Help Desk. This includes, but is not limited to, the following:
Researching, trouble-shooting and correcting resident ledgers
Assisting with diagnosing, testing and troubleshooting issues with Property Management Software Systems
Researching, validating and providing guidance on innovative property management training resources
Assisting with the training/re-training of residential associates
Participating in industry conference/trade shows as needed
Ensuring that employees are adhering to guidelines established in the company Policy and Procedure Manual
·Assisting and supporting the Director of Training in various day-to-day training initiatives with direct input from the property management leadership team. This includes, but is not limited to, the following:
Providing guidance to employees who need additional training as requested by their supervisor
Reviewing/measuring the results of training using reports, grading, surveys and other one-on-one feedback. Reporting results to the leadership team on a quarterly basis
Participating in the due diligence process as requested by the leadership team
Conducting monthly training calls with residential associates
Assisting with the creation of properties within YARDI Voyager during construction or acquisition
Assisting with the roll out, training and implementation of new software systems
Assisting with training and on-boarding new employees resulting from acquisition or takeover
·Minimum 4 years experience in the Property Management Industry
·Propertyaccounting/bookkeeping knowledge is required.
·High School Diploma or equivalent - College Degree preferred
·Knowledge of Yardi Multi-Family suite of products preferred, but not required:
YARDI Voyager 7s
YARDI Rent Café Site Manger
YARDI Rent Café CRM
·Proficient in Microsoft Office (especially Word and Excel), standard internet usage and Social Media
·Strong verbal and written communication skills
·Strong customer service skills
·Strong problem-solving skills
·Ability to accurately perform intermediate mathematical functions
·Ability to work in a fast-paced environment
·Ability to work both independently and with a team.
·Availability to travel as necessary (40-60%)
We offer a competitive salary, a generous benefits package and a friendly work environment! To find out more about us, please go to www.LCOR.com.
LCOR is an equal opportunity employer and is committed to providing equal employment and affirmative action opportunities to minorities, females, veterans and disabled individuals as well as other protected veterans.
LCOR Incorporated is a National Real Estate Company principally focused in the eastern United States. Services include investment, residential and commercial property management, asset management, construction and development services. LCOR currently manages approximately 9,000 multifamily units, 8 million square feet of commercial space and a substantial development pipeline of mixed-use real estate.
Job Type: Full-time