MaineHealth Portland, ME 2017-02-03
The Case Manager is responsible for the provision of case management services and achievement of positive intervention outcomes for assigned clients. He/She will ensure that client service delivery practices are ethical, culturally-competent, respectful of diversity and inclusion, welcoming and geared to customer service satisfaction. The Case Manager will be compliant with regulatory, accreditation, contract and best practice standards.

Required Minimum Knowledge, Skills, and Abilities
  • Bachelor’s degree from an accredited institution with a specialization in psychology, behavioral health, social work, special education, counseling, rehabilitation or closely related field is required.
  • 1+ year of experience in the same areas of specialization
  • 2+ years of experience working with a broad spectrum of mentally ill clients is required
  • Prior experience with clinical methods and techniques used in supportive counseling as related to mental health and/or substance abuse issues is required
  • Excellent computer skills are required: Microsoft Word, Excel and use of electronic consumer record software
  • Knowledge and commitment to abide by the Code of Ethics of the National Association of Social Workers
  • Eligibility for LSW licensure preferred
  • MHRT/C certification and CRMA may be required depending on scope of responsibilities
  • Valid Driver’s license and appropriate level of automobile liability insurance
Essential Functions
  • Support the achievement of positive outcomes for all assigned clients and that direct-service practices are consistent with the organization’s vision, mission and values
  • Coordinate a comprehensive intake assessment to determine eligibility for case management services
  • Prepare timely assessment of client functioning in accordance with agency assessment tools and standards
  • Develop individual services plans for assigned clients in a timely manner
  • Effectively coordinate service requirements and referral of clients to appropriate community resources
  • Ensure efficient use of work time while traveling in the community and sound documentation of contact hours as well as travel and expenses
  • Ensure effective communication in a secondary language when required to ensure the comparable availability of agency services to specialized client populations
  • Ensure the timely and effective crisis and safety planning for each assigned client
  • Participate in discharge planning and case closing consistent with agency standards and deadlines
  • Provide for the identification and achievement of positive, measurable client-driven outcomes
  • Provide timely and appropriate diagnosis, assessment, client-driven treatment planning, and progress notes in accordance with best practice standards
  • Maintain working knowledge of all regulatory and best practice standards governing service provision and associating documentation including, but not limited to, Policy & Procedures, State Mental Health Licensing, MaineCare Benefits Manual, and Council on Accreditation
  • Participate in quality management activities and maintain quality standards for utilization review
  • As appropriate, maintain timely interface with the State’s Administrative Service Organization to ensure an accurate record of service authorization and utilization
  • Provide client/family education: client rights and responsibilities, help families cope and building resources and support for family members
  • Provide transportation and accompany client to appointments as deemed necessary
  • Perform clinical duties within the scope of certification and understand certification limitations
  • Achieve or exceed individual productivity targets
  • Other duties as assigned