Broadband Specialist IV, Maintenance

Mediacom Communications Corporation Palo, IA 2019-07-10

Performs field technical work. Primarily responsible for maintain the HFC plant from node to tap through routine maintenance and repair of CATV distribution system and HSD system and for turn-on of new distribution system. Maintenance and troubleshoot the trunk system due to equipment and/or power failure.

  • Conducts system tests such as signal/noise, signal/hum, summation sweep, chart recording, return loss bridge, including monthly, semi-annual and annual tests; RF knowledge/troubleshooting; sweep & balance HFC plant.
  • Sets trunk levels, sets-up and changes out trunk amplifiers, calculates signal level losses in cable and equipment for trunk lines and distribution lines.
  • Installs electronics and makes power connections; maintain power supplies.
  • Properly uses, stores and maintains all test equipment used in system.
  • Assumes full responsibility for troubleshooting and repair of the coaxial and fiber distribution system. Prepares estimates for projects, providing bill of materials.
  • Works with connectors, fasteners and wire and uses hand tools; splices coax & fiber.
  • May perform all duties of Broadband Specialist I-V, Technical Operations descriptions.
  • Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lifts and carries loads up to 75lbs (including line ladder); Works within limited confines, such as crawl spaces.
  • Performs other duties such as clean-up and salvage of wrecked out materials; provides general assistance to other employees as directed.
  • On-call duty may be required; Other functions that may be assigned.


  • High school diploma or GED required; Associates degree preferred.
  • Valid driver’s license; satisfactory driving record required.
  • Required - Minimum of 6 months’ time spent as Broadband Specialist III or 5+ years’ equivalent cable technician experience.
  • Required- NCTI Service Technician
  • Required- NCTI System Technician
  • Preferred- DOCSIS 3.1: Customer Premise
  • 18 months tenure as a Mediacom BBS III or equivalent experience.
  • Knowledge of all Broadband Specialist I-III responsibilities, basic commercial installs, business phone and service calls along with Home Controller.
  • Knowledge of HFC plant, installs and service calls.
  • Knowledge of Commercial Fiber PRI and Managed Voice installation and trouble shooting.
  • Advanced level of mechanical skills for splicing
  • Ability to interact and communicate with customers and co-workers.
  • Ability to work in high or tight spaces.
  • Ability to work in all weather conditions and at various heights.
  • Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required.
  • Ability to trouble shoot customer premise equipment and cable issues
  • Strenuous – Physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools.

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