Operations Manager

Medical Transportation Management (MTM) Reno, NV 2019-06-26

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From entry level customer service positions, to challenging technology and leadership roles, MTM offers a wealth of employment opportunities. Our corporate culture promotes healthy living, excellent work-home life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. In particular, MTM is committed to providing physical activity and wellness opportunities for our employees, and we have been recognized as a Gold Level Recipient of the American Heart Association’s Fit-Friendly Worksites Recognition program. As an employer, MTM offers excellent benefits and welcomes diversity; we are an affirmative action and equal opportunity employer. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. If you can't find what you are looking for, please check out our affiliate Ride Right for more opportunities.

The Operations Manager will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. Oversee all aspects of the operations staff, primarily the drivers, maintenance, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements. Will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract.

This position is an MTM Transit position located at our office in Reno, NV.


  • Training, retraining and updates to policies, procedures and safety guidelines
  • Administer, monitor and oversight of Drug / Alcohol program
  • Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements
  • Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed
  • Monitor performance of direct reports and provide coaching and guidance
  • Perform additional duties as assigned or required

Minimum Qualifications:

  • Bachelor’s Degree (or equivalent combination of education and experience) in a related field
  • 5+ years of experience in transit management
  • Previous management experience in the Para-Transit, Fixed Route or livery industries preferred
  • Capabilities as it relates to data analytics preferred
  • Thorough knowledge of ADA, DOT, FTA regulations preferred
  • Supervising hourly personnel in a passenger transportation environment
  • Experience training in a classroom and behind the wheel setting
  • Knowledge of basic safety and training procedures
  • Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment
  • Previous experience working with senior citizens or persons with disabilities

Competency Based Qualifications:

  • Ability to understand and administer discipline
  • Ability to maintain high level of confidentiality
  • Strong problem solving skills

What’s in it for you?

  • Paid vacation
  • Holiday Pay
  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k)
  • Training Development
  • Casual Dress Environment
  • Scholarship Program

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net

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