Automotive Center Manager

MEINEKE CAR CARE CENTER Utica, IN 2018-12-10

The Center Manager is responsible in maximizing sales and profitability through operational excellence, high quality service delivery, sound personnel management practices, and total customer satisfaction. The Center Manager promotes the growth of existing and new business through an unwavering approach to integrity on behalf of all Meineke team members. He/She sets the bar for service levels in terms of accurate analyses and estimates, prompt delivery of those services, and disciplined follow-up in support of total customer care and satisfaction. The Center Manager 'owns' facility operations in terms of sales, employee schedule, customer retention, cost control, inventory management, environmental compliance, and most importantly, safety. The Center Manager is accountable to the franchisee, and to all team members to deliver strong and consistent leadership in order to meet the targeted objectives that it takes to successfully run this business.

The following is a representative list of the duties and responsibilities associated with this position:

  • Manage the center to exceed Customer Expectations
  • Greet Customers with a sincerely helpful attitude
  • Carefully listen to the customer¡¦s requirement(s) and promptly arrange for vehicle service or repair action
  • Monitor service/repair action and inform customer of progress
  • Perform customer follow.up courtesy call to ensure delivery met expectations
  • Internally promote current sales
  • Train, and motivate Meineke team members

*Maintain an exceptionally clean and well‐organized facility
*Follow and promote company policy/procedures
*Achieve targeted profitable revenues through sales and service
*Practice loss control through continuous spot checks of inventory, cash drawer checks,monitoring of employees
*Ensure environmental compliance
*Ensure all equipment is in proper working order and operated in accordance with safetyregulations
*Oversee inventory control
*Create accurate and reliable estimates for customers

Full Benefit package:

  • Medical
  • Dental
  • Vision
  • Disability Insurance
  • 401K Retirement
  • Paid Vacation and Holiday

Required experience :

  • Service Sales / Management at least 1 year
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