Automotive Service Advisor

Meineke Car Care Center Great Falls, VA 2019-01-03
$11 - $15 an hour

The Service Advisor will be responsible for ensuring customers receive prompt, courteous, and effective service. The ideal candidate will have the ability to interpret customer concerns & comments so that the technicians will diagnose problems correctly and translate the technician's findings, which may be very complex, into language the customer will understand.

RESPONSIBILITIES:
- Greeting customers, scheduling service appointments and receiving vehicle information
- Listening to requests of the service desired and clearly explaining information on the repair order
- Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs
- Estimating the cost and time needed to do the repair, taking into account the customer's schedule
- Handling customer complaints and maintaining high customer satisfaction standards
- Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do
additional work and explaining the work performed and the charges being billed
- Drive the sale of technicians' time to meet sales objectives
- Meet or exceed performance standards for quality and speed of service to our customers

REQUIREMENTS:
-A minimum of one year successful service writing/sales experience
-Ability to work well under pressure and handle multiple tasks
-Ability to calculate figures and amounts such as discounts, interest, commissions and percentages
-Strong retail sales and expense control ability (i.e. cost of goods etc.)
-Customer service orientation and a high level of professional integrity
-Strong telephone, verbal and written communication skills
-Possession of a valid in-state motor vehicle license
-Ability to work a flexible retail schedule including weekends
-Ability to explain technical diagnoses and needed repairs to non-mechanical individuals and customers

Job Type: Full-time

Salary: $11.00 to $15.00 /hour

Experience:

  • Sales: 1 year (Preferred)

License:

  • Driver's License (Preferred)

Work authorization:

  • United States (Preferred)
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