CSC - Outbound Representative I (Warwick)

MetLife Warwick, RI 2019-07-10
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Job Location: Warwick

Role Value Proposition:

The Global Customer Solutions (GCS) group provides a consistent service experience for all MetLife customers. In addition to driving an omni-channel customer service experience and transforming our call centers and Digital servicing channels globally.


Global Customer Solutions provides outstanding Sales and Customer Service support for key insurance and protection products within the Americas business, and drives call center transformation and digital servicing channels globally.


As an Outbound Representative I, you make outbound calls to current and prospective MetLife Auto and Home customers in order to connect to licensed agents who will close the business.


Key Responsibilities:
  • May also take inbound calls and process according to established policy and procedure.
  • Uses computerized systems to track, troubleshoot and gather information while tracking and reporting consistent issues or problems.
  • Handles interactions with customers that may be non-routine and multiple situations which may require adaptation of response or advanced problem solving techniques.
  • Other duties as assigned.

Essential Business Experience and Technical Skills:

Required:

  • High School Diploma or Equivalency
  • 3-5 years related work experience
  • Extensive oral/written communication skills, technical and functional expertise, proficient knowledge of relevant products and services, and understanding of relevant products and services


Preferred:

  • Call center experience
  • Property & Casualty license to sell

Business Category
Global Customer Solutions - Leads Management

Number of Openings
1

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”


MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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