Ambulatory Practice Supervisor

Mount Sinai Rumson, NJ 2019-07-11
Strength Through Diversity
Ground breaking science. Advancing medicine. Healing made personal.

Roles & Responsibilities:
  • The Ambulatory Practice Supervisor is primarily responsible for managing the day-to-day front–end operations of an ambulatory practice. Working under the direction of the Cancer Center Administrator, the Ambulatory Practice Supervisor is responsible for implementing and maintaining MSHS policies and procedures related to front-end practice operations, including Patients First! service standards and staffing models. The Ambulatory Practice Supervisor is responsible for supervising the front-end staff in the Practice; and for performing any of the related roles as staffing contingencies requires. The Supervisor oversees the reception, checkout and clerical functions, handles scheduling issues as needed, addresses patient concerns, and participates in gathering information on customers’ perceptions and preferences.

    Essential Duties and Responsibilities

    1. Monitors and assist staff with their day to day activities including clinic and physician scheduling, call volumes and surge treads, along with strict adherences to department service standards.

    2. Review staff appointment scheduling for accuracy and completeness to maintain the highest levels of right appointment at the right time with the right physician. When needed, communication with the Cancer Center Administrator or members of the Medical Team to handle any scheduling decisions.

    3. Assists the Cancer Center Administrator in the preparation of daily, monthly and year end reporting.

    4. Assists the Cancer Center Administrator in creating training materials and scheduling guidelines, along with continued training of staff with scheduling appointments.

    5. Maintains high quality levels of customer service and data integrity in the management of patient calls – monitoring performance using the Automated Call Distribution and Par8to referral database standardized reports and working with staff to ensure understanding of software procedures.

    6. Provides next level of guidance and assistance with escalated MyChart calls.

    7. Ensures appropriate reimbursement for services. Plans and organizes orientation and in-service training for staff members on insurance verification and co-pay collection procedures.

    Education Requirements
    Bachelor’s degree or equivalent relevant experience required

    Experience Requirements
    Previous experience in a customer service role, supervisory role, and healthcare setting preferred

Strength Through Diversity

The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.
We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care.

Explore more about this opportunity and how you can help us write a new chapter in our story!

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.

EOE Minorities/Women/Disabled/Veterans
Apply This Job