Patient Care Coordinator

New England Cancer Specialists Biddeford, ME 2019-07-11
Job Description:

New England Cancer Specialists (NECS) is currently seeking a dynamic Patient Care Coordinator (PCC) in our Scarborough practice. The PCC serves as the face to face/over the phone daily contact for patients in regards to the scheduling of appointments, booking of scans, labs, procedures, and obtaining prior-authorizations as needed. The two PCC along with a physician, NP/PA, Nurse Navigator, and Medical Assistant form a team that covers all aspects of patient care. Duties include maintaining the physician's appointment schedule, completing all non-clinical orders, managing and resolving appointment conflicts proactively, obtaining prior-authorizations for specific procedures/imaging and assisting patients to ensure they have a positive and professional experience at all times.

NECS is a private medical practice composed of 16 Oncologists and hematologists serving the State and region from 4 different locations in Maine. NECS is committed to achieving the best outcome and providing unmatched support in all areas for every patient. Nationally recognized as 1 of 10 Oncology Medical Homes in the Nation and the first private practice member of the Dana-Farber Cancer Care Collaborative, NECS brings together top clinicians, researchers, and dedicated medical professionals, clinical and non-clinical to create the best possible experience for our patients.

Job Duties:

  • Obtain records relevant to upcoming visit.
  • Schedule any ordered outpatient appointments (i.e. transfusions, labs, procedures, etc.)
  • Ensure prior authorizations have been obtained for pending orders.
  • Scan documents into patient charts.
  • Answers multi-line phone, triage calls, resolve issues and answer non-clinical questions, redirects callers if necessary, takes detailed messages and/or forwards calls to appropriate persons.
  • Manages and resolves appointment conflicts proactively.
  • Maintain confidentiality, meet deadlines, and able to problem solve.
  • Demonstrate superior customer service skills and the ability to be an effective team player.

Travel: Rare.
Required Experience:

  • High School Diploma/GED, with two or more years of experience in a health care environment required.
  • Certificate of completion from an accredited program for Medical Assistant or CNA preferred.
  • 2+ years of Administrative experience, preferably in a healthcare setting
  • Knowledge of medical terminology
  • Strong customer/patient service experience.
  • Organizational and problem-solving skills, attention to detail and ability to prioritize all tasks.
  • Ability to convey information both in writing and verbally. Must have high level of interpersonal skills to handle sensitive and confidential situations.
  • Position continually requires demonstrated poise, tact and diplomacy.
  • Proficient computer skills with previous experience using an electronic medical records system required.

From: New England Cancer Specialists
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