The Branch Operations Officer is responsible for managing all Teller, Safe Deposit Box and New Accounts functions, performing quality control in the branch and supervision of teller and new accounts personnel. This position conducts monthly meetings, performs audit functions of all accountable documents, balancing of branch GL accounts, approves customer transactions, promotes a sales environment in which personnel are familiar with bank products and services and are able to comfortably cross-sell the same, and manages income and expenses within pre-established budgets. Also ensures customer satisfaction; handle customer and employee complaints and inquiries. This position also prepares the opening and closing schedules for staff, participates in opening and closing the branch, oversees branch maintenance and ensures that the branch has a professional appearance all times. The Branch Operations Officer I must also enforce all BSA/AML and other compliance and regulatory related policies and procedures.