Branch Operations Officer

Ocean Bank Miami, FL 2019-06-18


The Branch Operations Officer is responsible for managing all Teller, Safe Deposit Box and New Accounts functions, performing quality control in the branch and supervision of teller and new accounts personnel. This position conducts monthly meetings, performs audit functions of all accountable documents, balancing of branch GL accounts, approves customer transactions, promotes a sales environment in which personnel are familiar with bank products and services and are able to comfortably cross-sell the same, and manages income and expenses within pre-established budgets. Also ensures customer satisfaction; handle customer and employee complaints and inquiries. This position also prepares the opening and closing schedules for staff, participates in opening and closing the branch, oversees branch maintenance and ensures that the branch has a professional appearance all times. The Branch Operations Officer I must also enforce all BSA/AML and other compliance and regulatory related policies and procedures.


Knowledge and Skills Requirements:
  • Associate’s degree or equivalent in Business Administration and five (5) years of teller experience in banking; or High school diploma and seven (7) years of teller experience in banking is required; or equivalent combination of educations and experience.
  • Six (6) months of working experience opening new accounts is required.
  • Experience with safe deposit box opening and closing procedures is preferred.
  • Prior supervisory experience is highly preferred.
  • Must be knowledgeable in internal bank operations (handling safe deposit box, currency transactions, cash box, CTRs, ATMs, vault duties, etc) and of banking products to cross-sell.
  • Must be able to resolve problems and adjusts tactics in response to changing circumstances.
  • Handle customer service related matters and customers in a professional manner.
  • Must have the capability to prioritize, budget time and maintain work priorities.
  • Must be able to work under pressure.
  • Knowledgeable on X-Pert AML applications required.
  • General knowledge on Bank Procedures, Privacy Reg, Regs CC, E, and D, Security Issues and Confidentiality of Customer Data training, CIP BSA/AML requirements, corresponding product disclosure requirements under Reg DD, etc.
  • Must possess excellent organizational, analytical, interpersonal, written and verbal communication skills.
  • Computer knowledge in MS Software, (e.g. Excel, Word, and Outlook).
  • Jack Henry training and knowledge of banking laws and regulations such as the Bank Secrecy Act/AML and Patriot Act is required.
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